Saudi pharma com­pany im­ple­ments new soft­ware to guar­an­tee de­liv­eires

In­dus­try leader selects Epi­cor for tight fit to re­quire­ments and po­ten­tial to trans­form man­u­fac­tur­ing ac­cu­racy and lo­gis­tics ca­pa­bil­i­ties

Logistics Middle East - - UPDATE -

Epi­cor Soft­ware Cor­po­ra­tion, a global provider of in­dus­try-spe­cific en­ter­prise soft­ware­to­pro­mote­busi­ness growth, to­day an­nounced that Saudi Ara­bian com­pany, Pharma Phar­ma­ceu­ti­cal In­dus­tries (Pharma)—a leader in the king­dom’s phar­ma­ceu­ti­cal ser­vices in­dus­try—has im­ple­mented Epi­cor ERP to en­hance data cap­ture and ar­chiv­ing ca­pa­bil­i­ties, op­ti­mize op­er­a­tional ef­fi­cien­cies, and guar­an­tee on-time de­liv­ery to cus­tomers.

Pharma brings to­gether busi­ness lead­ers and health­care vet­er­ans to of­fer ser­vices to the Saudi phar­ma­ceu­ti­cal in­dus­try that in­clude brand­ing, mar­ket­ing and sales, ware­hous­ing and lo­gis­tics, fa­cil­i­ties man­age­ment, and reg­u­la­tory com­pli­ance con­sul­tancy. The com­pany’s in­ter­na­tional reach de­manded a new ap­proach to tech­nol­ogy to en­sure it re­mained a leader in the new global dig­i­tal econ­omy. It em­barked upon a bold dig­i­tal trans­for­ma­tion jour­ney, with a ro­bust ERP plat­form as the planned key­stone. “We didn’t have an ERP plat­form in place and re­lied on a pa­per sys­tem to man­age each depart­ment’s ac­tiv­ity,” said Tariq Kayyali, qual­ity unit di­rec­tor and ERP pro­ject man­ager, Pharma Phar­ma­ceu­ti­cals In­dus­tries, whose team of stake­hold­ers fo­cused on link­ing and in­te­grat­ing depart­ment trans­ac­tions to re­duce the time taken to lo­cate vi­tal archived data. Er­rors in start­ing ma­te­ri­als and the re­sult­ing mix-ups and de­lays in or­der de­liv­er­ies be­came sig­nif­i­cant busi­ness risks to the com­pany, pre-dig­i­ti­za­tion. The risk of us­ing in­cor­rect or ex­pired ma­te­rial in the man­u­fac­tur­ing process was com­pounded by the com­pany’s in­abil­ity to ac­cu­rately con­trol all its as­sets and due to its ten­dency to pro­duce in­ac­cu­rate re­ports due to man­ual com­pi­la­tion. With the sup­port of trusted Epi­cor part­ner, Full In­sight Tech­nol­ogy So­lu­tions (FITS), Pharma de­ployed a plat­form that was easy to in­stall, user in­tu­itive and pro­vided tight­fit func­tion­al­ity with its needs. Over a pe­riod of 10 months, the sys­tem was rolled out to 15 users, who all re­ported ease of use and un­prece­dented ac­cu­racy. Switch­ing to Epi­cor ERP has al­lowed Pharma to smoothly link and in­te­grate trans­ac­tions across all de­part­ments and en­hance ac­cu­racy in op­er­a­tions and in­ven­tory con­trol. Strict au­dit trails now al­low ev­ery crit­i­cal trans­ac­tion to be traced—to the user, date, and time of ac­tion— al­low­ing Pharma to closely mon­i­tor re­lated busi­ness im­pacts. La­belling prob­lems have also been over­come, by en­abling greater con­trol over pur­chased and man­u­fac­tured parts. “We ended up sav­ing about 30 per­cent of un­nec­es­sary ware­house-team trans­ac­tions and man­aged to re­duce the time taken to find or track his­tor­i­cal data records or trans­ac­tions, from hours or days to sec­onds or min­utes,” said Kayyali. “We also re­duced the risk of mix-up and elim­i­nated the pos­si­bil­ity of us­ing an in­valid or ex­pired part as a start­ing ma­te­rial—which is crit­i­cal in the pharma in­dus­try. Hav­ing a val­i­dated ERP sys­tem helps us meet the ex­pec­ta­tions and com­pli­ance re­quire­ments of medic­i­nal prod­uct agen­cies, both in the King­dom of Saudi Ara­bia and around the world.” “Re­main­ing rel­e­vant in the dig­i­tal econ­omy is no mi­nor feat,” added Amel Gard­ner, re­gional vice pres­i­dent, Mid­dle East, Africa and In­dia (MEAI), Epi­cor. “Com­peti­tors—es­pe­cially new mar­ket en­trants—will not be us­ing man­ual pro­cesses for crit­i­cal func­tions. It is there­fore vi­tal that all firms dig­i­tize as much as pos­si­ble. Epi­cor ERP will give Pharma a strong plat­form for growth and en­able it to eas­ily com­ply with gran­u­lar in­dus­try re­quire­ments. The plat­form is de­signed to fit ev­ery busi­ness like a glove, de­liv­er­ing au­to­ma­tion and op­er­a­tional en­hance­ments that pave the way to true dig­i­tal trans­for­ma­tion.”

Switch­ing to Epi­cor ERP has al­lowed Pharma to smoothly in­te­grate trans­ac­tions across all de­part­ments [Rep­re­sen­ta­tion image].

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