RELIABILITY DOESN’T RESULT FROM MAKING COPIES
MAN Truck & Bus Middle East tells buyers they are risking their businesses if they buy fake parts
Buying cheaper priced spare parts may seem tempting, particularly when the business environment gets tougher, but you could be putting drivers and other roadusers in harm’s way. NON-OEM parts are not subject to the same rigorous testing or supply chain management procedures of their pricier authentic counterparts, leaving your company prone to increased incidences of faults at best or, in the worst-case scenarios, at risk of causing costly and potentially dangerous accidents.
Unfortunately, the Middle East market is vulnerable to the importation of fake or counterfeit automotive parts. Recent research by global black-market analyst, Havocscope, estimates the value of fake or counterfeit parts in the Middle East to be worth $1bn. Other estimates suggest the figure could be as high as $2bn. The region is also open to exploitation by traders operating in the so-called grey market.
As the name suggests, this is a murkier aspect of the global trade of auto-parts where seemingly authentic parts are distributed via non-authorised dealers. The grey market promises considerable discounts on parts that can enter into the region unsuitable for the harsh climate and are often poor imitations of the real thing. Use of untraceable grey market parts can also affect the future resale value of a vehicle – a critical consideration for all fleet owners.
MAN Truck & Bus Middle East always recommends that its customers opt for its own range of MAN Genuine Parts.
Franz von Redwitz, managing director, MAN Truck & Bus Middle East, says: “Whoever decides on a truck or bus/coach from the MAN brand associates maximum expectations of quality, performance, safety, and longevity with the decision. Justifiably, as MAN repeatedly occupies the top spots in national reports (for example, the TÜV report for Germany) in the category of ‘lowest percentage of faults’.”
He adds: “The aim of MAN is to provide the absolute best in quality when it comes to Genuine Parts, as in all other parts of its business, so that customers’ vehicles are not only safe and efficient to drive but will retain their value. Always offer your customers MAN Genuine Parts to ensure we fulfil our promise of quality and to maximise the service life of customer vehicles.”
MAN Truck & Bus Middle East acknowledges that there is no doubt that non-oem parts will cost less compared to original parts but, according to MAN Truck & Bus Middle East’s head of after-sales Dr. Richard Brown, these lower prices can usually only be achieved by cutting corners in terms of quality and safety standards.
“This is because grey market manufacturers tend to get MAN Genuine Parts duplicated by unnamed producers in low-wage countries,” he explains. “In most cases, these producers will not have an in-depth understanding of the specifications and requirements in relation to the Genuine Parts. It is therefore highly unlikely that parts will have been subjected to quality and endurance tests, constituting a safety risk for the vehicle and driver.
“All these mentioned checks and approvals are not done by aftermarket companies which try via reverse-engineering and use of lowerquality materials to approach customers.”
As a globally operating OEM vehicle producer, MAN Truck & Bus works exclusively with recognised suppliers worldwide, who manufacture their parts subject to its own demanding specifications. Spare parts only get an MAN item number once they have undergone and successfully completed MAN endurance and laboratory tests. As such, only a MAN genuine part can guarantee the perfect fit, the best quality, as well as maximum efficiency and service life. For this reason, MAN service and parts-outlets work exclusively with MAN Genuine Parts.
Dr. Brown remarks: “With MAN Genuine Parts it is not trial and error, OEMS know every part that every vehicle was constructed with. MAN provides the correct part first time with quality customers can trust. All MAN Genuine Parts are backed with an international spare parts warranty, due to the rigorous quality controls MAN Genuine Parts are monitored under. Genuine Parts are designed specifically and manufactured precisely for specified vehicles, this ensures that the installation of these parts is simplified and provides confidence of a long service life.”
Customers’ total cost of ownership can be controlled easier by utilising its extensive range of Genuine Parts. They know they are receiving exceptional state-of-the-art quality; certified safety; security of investment in vehicle; driving safety and purchasing confidence (with manufacturer’s warranty); high reliability; and accuracy of fit.
Dr. Brown concludes: “Indeed, each MAN vehicle is an intelligent investment which always benefits customers in the long term. However, it is still possible to increase the value retention and efficiency of this investment once again. Thanks to the comprehensive 2-year MAN Genuine Parts and Service warranty (MAN is the only company to offer it in the region), downtime can be significantly reduced, and uptime will be increased.”
“MAN provides the correct part first time with quality customers can trust.” Dr. Richard Brown, MAN Truck & Bus Middle East’s head of after-sales