Transsys en­ables cus­tomers to do more with Or­a­cle

Network Middle East - - CONTENTS -

Sim­i­lar to con­sumer voice-ac­ti­vated as­sis­tants such as Ama­zon’s Alexa, orand Apple’s Siri, Voice as a User In­ter­face or Con­ver­sa­tional UIS can be as ef­fec­tive in the en­ter­prise.

Though still in their early days for en­ter­prise soft­ware, such as ERP, Con­ver­sa­tional UIS hold prom­ise in mak­ing many work tasks eas­ier and im­prov­ing work­flow in sit­u­a­tions such as when mo­bile work­ers need hands-free ac­cess to im­por­tant data. In the long run, ex­perts ex­pect such Con­ver­sa­tional UIS to usurp tra­di­tional in­ter­faces.

Among the pi­o­neers of this tech­nol­ogy in the re­gion is Transsys So­lu­tions, an Or­a­cle Plat­inum Part­ner.

Peo­ple do not want to en­ter data; they would rather talk to the ap­pli­ca­tion, says Prabu Bala­sub­ra­manyan, ex­ec­u­tive di­rec­tor, Transsys So­lu­tions.

Con­ver­sa­tional UIS will have nu­mer­ous ben­e­fits in the en­ter­prise. Voice user in­ter­faces al­low faster, con­ve­nient in­ter­ac­tion with cus­tomers. Em­ploy­ees can ac­com­plish more in far less time with Ai-en­abled as­sis­tants shoul­der­ing the bur­den. The com­pany now of­fers TransSys In­tel­li­gent As­sis­tant (TIA), a chat­bot with deep in­te­gra­tion to both on-premise ap­pli­ca­tion and cloud ap­pli­ca­tion to voice- en­able any en­ter­prise ap­pli­ca­tion, Prabu ex­plains.

All the new tech­nolo­gies are aligned with cus­tomers’ nat­u­ral pro­gres­sion, says Prabu. “Af­ter years of ERP, users then start to con­sider the next level-can I go be­yond the en­ter­prise and bring com­pet­i­tive ad­van­tage into the sys­tem?”

This quest for a com­pet­i­tive edge is why IOT is in­creas­ingly be­ing adopted across the en­ter­prise. “Or­gan­i­sa­tions now want to con­nect their non-hu­man as­sets such as ve­hi­cles, as­sets, plants and so on,” Prabu ob­serves.

As an Or­a­cle Plat­inum Part­ner, TransSys So­lu­tions works ex­ten­sively with Or­a­cle for both the dig­i­tal and the dig­i­tal edge so­lu­tions. “Every­one is talk­ing to­day about adopt­ing cloud so­lu­tions from a trans­ac­tion pro­cess­ing per­spec­tive. But there are cus­tomers who want to move be­yond trans­ac­tion pro­cess­ing, bring­ing Con­ver­sa­tional UI, and adopt­ing IOT for fleet mon­i­tor­ing, for as­set man­age­ment etc. To­day, a lot of the work we do goes be­yond typical Or­a­cle ap­pli­ca­tions.”

Transsys So­lu­tions has also de­vel­oped a mo­bil­ity plat­form called Mobe­biz which al­lows cus­tomers to mo­bile-en­able their on-premise ap­pli­ca­tions, both Or­a­cle E-biz ap­pli­ca­tions and non- Or­a­cle ap­pli­ca­tions.

Transsys So­lu­tions was among the pi­o­neers in tak­ing Or­a­cle Cloud to cus­tomers in the re­gion, says Prabu. “We were the first part­ner in the re­gion to ex­e­cute a multi-pil­lar cloud en­gage­ment, work­ing with Or­a­cle since the early days of Or­a­cle Cloud in the re­gion,” he adds. Transsys So­lu­tions has won mul­ti­ple awards from Or­a­cle for its cloud de­liv­ery strat­egy.

Busi­nesses want to con­nect their non- hu­man as­sets such as ve­hi­cles, as­sets and plants Bala­sub­ra­manyan says.

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