IN­SIGHT 2019 IN IT TRENDS

FROM ALL IN­DI­CA­TIONS, 2019 WILL BE A BUMPER YEAR FOR TECH­NOL­OGY WITH BLOCKCHAIN, AI AND IOT MAKE FUR­THER IN­ROADS INTO THE EN­TER­PRISE

Network Middle East - - JANUARY 2019 -

Not sur­pris­ingly, blockchain, the In­ter­net of Things (IOT) are among the 29 tech­nolo­gies that Gart­ner ex­pects to en­ter main­stream busi­ness adop­tion in the next five to 10 years, iden­ti­fied in its “Hype Cy­cle for IT in the GCC”. Al­though blockchain tech­nol­ogy main­tains high vis­i­bil­ity, Gart­ner ex­perts do not ex­pect blockchain ar­chi­tec­tures to be suit­able for many en­ter­prise ac­tiv­i­ties, es­pe­cially tak­ing ac­count of is­sues of de­cen­tral­i­sa­tion, risk and gov­er­nance.

CIOS con­sid­er­ing im­ple­ment­ing blockchain tech­nol­ogy should use clear lan­guage and def­i­ni­tions in in­ter­nal dis­cus­sions about the na­ture of this tech­nol­ogy. They should also iden­tify the points of in­te­gra­tion with their ex­ist­ing in­fra­struc­tures (such as dig­i­tal wal­lets and core sys­tems of record) to help de­ter­mine fu­ture in­vest­ment plans, Gart­ner rec­om­mends.

De­spite its com­plex­ity and ap­pli­ca­tions be­yond cryp­tocur­rency, blockchain will likely re­main one of the most in­flu­en­tial tech­nolo­gies in 2019. In part, this is due to strong in­ter­est in the fi­nan­cial in­dus­try, says Pi­lar De Miguel Veira, part­ner, head of cus­tomer ad­vi­sory, dig­i­tal and en­ter­prise so­lu­tions at KPMG. One ex­am­ple is Abu Dhabi Global Mar­ket’s re­cent adop­tion of a blockchain-based KYC process, with the help of KPMG LG.

DATA

An­other area that will need re­vamp in the year ahead will be the ap­proach around gen­er­at­ing, ac­cess­ing and analysing cus­tomer data.

Or­gan­i­sa­tions be­gin­ning their dig­i­tal trans­for­ma­tion exercise will quickly re­alise that they have a lot of data that they do not need, and very lit­tle data that they do need, to be­gin their jour­ney into un­der­stand­ing cus­tomer in­sights, says Paul Pot­gi­eter, man­ag­ing di­rec­tor for the UAE, Di­men­sion Data.

“Or­gan­i­sa­tions will need to build new pro­cesses to gen­er­ate the data that they do need and also build new struc­tures to aid in the anal­y­sis of that data,” he adds.

IOT has a busi­ness trans­for­ma­tion and evo­lu­tion­ary im­pact on most or­gan­i­sa­tions as it can be used as a key en­abler to de­liver ser­vices and cre­ate new busi­ness op­por­tu­ni­ties.

IOT projects will im­pact most or­gan­i­sa­tions’ com­pet­i­tive po­si­tion, prod­uct devel­op­ment strat­egy and in­ter­nal op­er­a­tions, as con­nected things will help gen­er­ate rev­enue and lower costs, Gart­ner ex­perts say.

In or­der to build their repos­i­to­ries of in­sight­ful and valu­able, cus­tomer-cen­tric data across 2019, or­gan­i­sa­tions will be suc­cess­ful this time around by in­vest­ing in IOT. “By in­vest­ing in sen­sors, de­vices, ap­pli­ca­tions, con­nected core and edge net­works, across en­tire busi­ness pro­cesses and sup­ply chains, or­gan­i­sa­tions will be­gin to re­alise how to gen­er­ate their re­turn on in­vest­ments through cus­tomer data ag­gre­ga­tion and an­a­lyt­ics,” says Pot­gi­eter.

Or­gan­i­sa­tions will re­alise that they have a lot of data that they do not need, and very lit­tle data that they do need.” PAUL POT­GI­ETER, MAN­AG­ING DI­REC­TOR FOR THE

UAE, DI­MEN­SION DATA

IOT has played an im­por­tant role in the con­cep­tu­al­i­sa­tion of smart cities and au­ton­o­mous ve­hi­cles, both of which re­quire heavy cloud-based data pro­cess­ing ca­pa­bil­i­ties. Sub­se­quently, edge com­put­ing will be para­mount to IT as data pro­cess­ing in­creas­ingly oc­curs in real-time, says Veira.

The con­cept of artificial in­tel­li­gence has been rev­o­lu­tion­ary in terms of its ap­pli­ca­tions.

Mov­ing into 2019, there will be ad­di­tional in­tro­duc­tion of AI ap­pli­ca­tion in net­works such as pre­dic­tive main­te­nance, route op­ti­mi­sa­tion, end-to-end Self Or­gan­is­ing Net­work (SON) in mo­bile net­works and op­er­a­tion au­to­ma­tion with ex­am­ples of alarm mon­i­tor­ing mov­ing to­wards au­to­mated so­lu­tions, Chris­tian Bar­tosch, as­so­ciate di­rec­tor, Bos­ton Con­sult­ing Group Mid­dle East ob­serves.

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