INSIGHT 2019 IN IT TRENDS
FROM ALL INDICATIONS, 2019 WILL BE A BUMPER YEAR FOR TECHNOLOGY WITH BLOCKCHAIN, AI AND IOT MAKE FURTHER INROADS INTO THE ENTERPRISE
Not surprisingly, blockchain, the Internet of Things (IOT) are among the 29 technologies that Gartner expects to enter mainstream business adoption in the next five to 10 years, identified in its “Hype Cycle for IT in the GCC”. Although blockchain technology maintains high visibility, Gartner experts do not expect blockchain architectures to be suitable for many enterprise activities, especially taking account of issues of decentralisation, risk and governance.
CIOS considering implementing blockchain technology should use clear language and definitions in internal discussions about the nature of this technology. They should also identify the points of integration with their existing infrastructures (such as digital wallets and core systems of record) to help determine future investment plans, Gartner recommends.
Despite its complexity and applications beyond cryptocurrency, blockchain will likely remain one of the most influential technologies in 2019. In part, this is due to strong interest in the financial industry, says Pilar De Miguel Veira, partner, head of customer advisory, digital and enterprise solutions at KPMG. One example is Abu Dhabi Global Market’s recent adoption of a blockchain-based KYC process, with the help of KPMG LG.
Another area that will need revamp in the year ahead will be the approach around generating, accessing and analysing customer data.
Organisations beginning their digital transformation exercise will quickly realise that they have a lot of data that they do not need, and very little data that they do need, to begin their journey into understanding customer insights, says Paul Potgieter, managing director for the UAE, Dimension Data.
“Organisations will need to build new processes to generate the data that they do need and also build new structures to aid in the analysis of that data,” he adds.
IOT has a business transformation and evolutionary impact on most organisations as it can be used as a key enabler to deliver services and create new business opportunities.
IOT projects will impact most organisations’ competitive position, product development strategy and internal operations, as connected things will help generate revenue and lower costs, Gartner experts say.
In order to build their repositories of insightful and valuable, customer-centric data across 2019, organisations will be successful this time around by investing in IOT. “By investing in sensors, devices, applications, connected core and edge networks, across entire business processes and supply chains, organisations will begin to realise how to generate their return on investments through customer data aggregation and analytics,” says Potgieter.
Organisations will realise that they have a lot of data that they do not need, and very little data that they do need.” PAUL POTGIETER, MANAGING DIRECTOR FOR THE
UAE, DIMENSION DATA
IOT has played an important role in the conceptualisation of smart cities and autonomous vehicles, both of which require heavy cloud-based data processing capabilities. Subsequently, edge computing will be paramount to IT as data processing increasingly occurs in real-time, says Veira.
The concept of artificial intelligence has been revolutionary in terms of its applications.
Moving into 2019, there will be additional introduction of AI application in networks such as predictive maintenance, route optimisation, end-to-end Self Organising Network (SON) in mobile networks and operation automation with examples of alarm monitoring moving towards automated solutions, Christian Bartosch, associate director, Boston Consulting Group Middle East observes.