Tech­nol­ogy adop­tion falls short with lim­ited IT skills

Network Middle East - - CONTENTS / JANUARY 2019 -

Tech­nol­ogy adop­tion falls short with­out the right skills, some­thing FVC wants to change for its ecosys­tem

Hav­ing the right lev­els of knowl­edge across dif­fer­ent ver­ti­cals and tech­nolo­gies is key to wider tech­nol­ogy adop­tion.

Or­gan­i­sa­tions spend mil­lions of dol­lars on tech­nol­ogy and im­ple­men­ta­tions; how­ever un­less the so­lu­tion is part of a busi­ness process, and has a 100% user ac­cep­tance, the project will never be suc­cess­ful, ob­serves K. S. Parag, man­ag­ing di­rec­tor at Dubai-based value-added dis­trib­u­tor, FVC.

“It is of ut­most im­por­tance for IT users, power users and se­nior man­age­ment to be trained on re­spec­tive lev­els to gain the full ben­e­fit of the tech­nol­ogy,” Parag adds.

Parag says FVC is com­mit­ted to­wards in­tel­lec­tual em­pow­er­ment of in­ter­nal staff, part­ners and cus­tomers. “We add value at ev­ery stage, from con­sult­ing, sales, mar­ket­ing, chan­nel devel­op­ment, im­ple­men­ta­tion to sup­port and train­ing. Our value-add com­pli­men­tary ser­vices in­clud­ing train­ing, im­ple­men­ta­tion and sup­port to en­sure our cus­tomers get the right level of ser­vices to de­ploy so­lu­tions and equip their teams with the right level of ex­per­tise from our con­sult- ants and train­ers,” Parag says, cit­ing the ex­am­ple of uni­fied com­mu­ni­ca­tions ven­dor and part­ner Poly­com where the com­pany has trained hun­dreds of en­gi­neers over the years. This effort, he says, has helped part­ners se­cure more busi­ness and ser­vice their clients with higher cus­tomer sat­is­fac­tion.

“FVC works with ven­dors to roll out train­ing pro­grammes for part­ners and cus­tomers. The train­ing pro­grams help in­stil part­ners with in-depth knowl­edge on re­spec­tive tech­nolo­gies as well as help in driv­ing tech­nol­ogy adop­tion. Be­ing cer­ti­fied train­ing part­ners for ven­dors like Poly­com and Barco, we of­fer cer­ti­fied train­ing and ori­en­ta­tion pro­grams in­clud­ing be­spoke train­ing pro­grams based on a cus­tomer’s needs,” says Parag.

Founded in 2000, FVC is one of the lead­ing Value Added Dis­trib­u­tors (VAD) across the Mid­dle East and North Africa (MENA) re­gions, with three ded­i­cated of­fices in United Arab Emi­rates, plus oth­ers in Saudi Ara­bia, Egypt, Kenya, Morocco and the UK. It also has an on-the-ground pres­ence in 17 coun­tries re­gion-wide, through an ex­pand­ing net­work of more than 500 chan­nel part­ners, of­fer­ing a large port­fo­lio of in­dus­try-lead­ing so­lu­tions.

FVC also of­fers ac­cred­i­ta­tion pro­grammes at its fa­cil­ity to strengthen re­sellers’ re­la­tion­ships with their cus­tomers, through in­depth un­der­stand­ing of the ca­pa­bil­i­ties of en­ter­prise tech­nol­ogy sys­tems. “We also pro­vide our fa­cil­i­ties to our ven­dor part­ners as au­tho­rised train­ing cen­tres to help them carry out train­ing and cer­ti­fi­ca­tion pro­grammes for the chan­nel,” Parag ex­plains.

New-age tech­nolo­gies

Un­less the so­lu­tion is part of a busi­ness process, and has a 100% user ac­cep­tance, the project will never be suc­cess­ful.”

There’s sig­nif­i­cant room for the devel­op­ment of niche tech­nol­ogy skills in the chan­nel, says Parag. “Skills in the ar­eas of se­cu­rity and net­work­ing are cur­rently in strong de­mand. How­ever, with the rapid up­take of GDPR, cy­ber­se­cu­rity, artificial in­tel­li­gence and ma­chine learn­ing it has now be­come im­por­tant for IT per­son­nel to pos­sess skills spe­cific to these tech­nolo­gies, as well mo­bile app devel­op­ment and data sci­ence skills,” he adds.

While there is an abun­dance of ba­sic IT skills, ad­vanced skills re­quired to deal with emerg­ing and com­plex tech­nolo­gies re­mains scarce.

“Do­mains such as AI, ma­chine learn­ing, and blockchain are re­shap­ing the way com­pa­nies in the re­gion do busi­ness. It is no sur­prise that these tech­based skills and roles will be in high de­mand.

“Part­ners should be pre­pared with rel­e­vant skills re­lated to these tech­nolo­gies, such as se­cu­rity, net­work­ing, busi­ness ap­plica- tion devel­op­ment, and most of all, ser­vices,” he adds.

“FVC is work­ing with our ven­dors to help part­ners with train­ing and cer­ti­fi­ca­tions rel­e­vant to ven­dor spe­cial­i­sa­tion and de­mand for dis­rup­tive tech­nolo­gies. This is the cru­cial step in es­tab­lish­ing cus­tomer con­fi­dence, equip­ping one­self for the up­com­ing as­sign­ments and keep­ing re­sources up to date on lat­est tech­nol­ogy trends,” he adds.

FVC is keen to ex­pand the train­ing pro­grams across mul­ti­ple tech­nol­ogy do­mains such as cy­ber­se­cu­rity, SD-WAN, UCC and con­sult­ing in com­ing years.

“We are gear­ing up for rolling out our train­ing cal­en­dar for FY 2019-20 and the pro­grams will be of­fered at mul­ti­ple lo­ca­tions in­clud­ing Dubai,

KSA, Kenya, Egypt and Mor­rocco. In ad­di­tion, we plan to utilise re­spec­tive ven­dor train­ing fa­cil­i­ties and re­sources to de­liver the train­ing in Europe, UK and other parts of the globe,” Parag ex­plains.

Do­mains such as artificial in­tel­li­gence, ma­chine learn­ing, and blockchain are re­shap­ing the way com­pa­nies in the Mid­dle East re­gion do busi­ness, Parag says.

Ad­vanced skills re­quired to deal with emerg­ing and com­plex tech­nolo­gies re­main scarce.

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