Technology adoption falls short with limited IT skills
Technology adoption falls short without the right skills, something FVC wants to change for its ecosystem
Having the right levels of knowledge across different verticals and technologies is key to wider technology adoption.
Organisations spend millions of dollars on technology and implementations; however unless the solution is part of a business process, and has a 100% user acceptance, the project will never be successful, observes K. S. Parag, managing director at Dubai-based value-added distributor, FVC.
“It is of utmost importance for IT users, power users and senior management to be trained on respective levels to gain the full benefit of the technology,” Parag adds.
Parag says FVC is committed towards intellectual empowerment of internal staff, partners and customers. “We add value at every stage, from consulting, sales, marketing, channel development, implementation to support and training. Our value-add complimentary services including training, implementation and support to ensure our customers get the right level of services to deploy solutions and equip their teams with the right level of expertise from our consult- ants and trainers,” Parag says, citing the example of unified communications vendor and partner Polycom where the company has trained hundreds of engineers over the years. This effort, he says, has helped partners secure more business and service their clients with higher customer satisfaction.
“FVC works with vendors to roll out training programmes for partners and customers. The training programs help instil partners with in-depth knowledge on respective technologies as well as help in driving technology adoption. Being certified training partners for vendors like Polycom and Barco, we offer certified training and orientation programs including bespoke training programs based on a customer’s needs,” says Parag.
Founded in 2000, FVC is one of the leading Value Added Distributors (VAD) across the Middle East and North Africa (MENA) regions, with three dedicated offices in United Arab Emirates, plus others in Saudi Arabia, Egypt, Kenya, Morocco and the UK. It also has an on-the-ground presence in 17 countries region-wide, through an expanding network of more than 500 channel partners, offering a large portfolio of industry-leading solutions.
FVC also offers accreditation programmes at its facility to strengthen resellers’ relationships with their customers, through indepth understanding of the capabilities of enterprise technology systems. “We also provide our facilities to our vendor partners as authorised training centres to help them carry out training and certification programmes for the channel,” Parag explains.
Unless the solution is part of a business process, and has a 100% user acceptance, the project will never be successful.”
There’s significant room for the development of niche technology skills in the channel, says Parag. “Skills in the areas of security and networking are currently in strong demand. However, with the rapid uptake of GDPR, cybersecurity, artificial intelligence and machine learning it has now become important for IT personnel to possess skills specific to these technologies, as well mobile app development and data science skills,” he adds.
While there is an abundance of basic IT skills, advanced skills required to deal with emerging and complex technologies remains scarce.
“Domains such as AI, machine learning, and blockchain are reshaping the way companies in the region do business. It is no surprise that these techbased skills and roles will be in high demand.
“Partners should be prepared with relevant skills related to these technologies, such as security, networking, business applica- tion development, and most of all, services,” he adds.
“FVC is working with our vendors to help partners with training and certifications relevant to vendor specialisation and demand for disruptive technologies. This is the crucial step in establishing customer confidence, equipping oneself for the upcoming assignments and keeping resources up to date on latest technology trends,” he adds.
FVC is keen to expand the training programs across multiple technology domains such as cybersecurity, SD-WAN, UCC and consulting in coming years.
“We are gearing up for rolling out our training calendar for FY 2019-20 and the programs will be offered at multiple locations including Dubai,
KSA, Kenya, Egypt and Morrocco. In addition, we plan to utilise respective vendor training facilities and resources to deliver the training in Europe, UK and other parts of the globe,” Parag explains.
Domains such as artificial intelligence, machine learning, and blockchain are reshaping the way companies in the Middle East region do business, Parag says.
Advanced skills required to deal with emerging and complex technologies remain scarce.