Com­pany> Tech Mahin­dra Com­pany type> Dig­i­tal Busi­ness Trans­for­ma­tion Ser­vice Provider

Network Middle East - - CONTENTS -

We pro­file Tech Mahin­dra, Dig­i­tal Busi­ness Trans­for­ma­tion Ser­vice Provider

What is your com­pany’s his­tory-in­clud­ing Mid­dle East His­tory?

Tech Mahin­dra rep­re­sents the con­nected world, of­fer­ing in­no­va­tive and cus­tomer-cen­tric informatio­n tech­nol­ogy ex­pe­ri­ences, en­abling en­ter­prises, as­so­ciates and the so­ci­ety to rise. We are a USD 4.9 bil­lion com­pany with 131,500+ pro­fes­sion­als across 90 coun­tries, help­ing 946 global cus­tomers, in­clud­ing For­tune 500 com­pa­nies. We are part of the USD 21 Bil­lion Mahin­dra Group, a fed­er­a­tion of com­pa­nies that en­ables peo­ple to rise through in­no­va­tive mo­bil­ity so­lu­tions, driv­ing ru­ral pros­per­ity, en­hanc­ing ur­ban liv­ing, nur­tur­ing new busi­nesses and fos­ter­ing com­mu­ni­ties.

Our con­ver­gent, dig­i­tal, de­sign ex­pe­ri­ences, in­no­va­tion plat­forms and re­us­able as­sets con­nect across sev­eral tech­nolo­gies to de­liver tan­gi­ble busi­ness value and ex­pe­ri­ences to our stake­hold­ers. Tech Mahin­dra es­tab­lished its Mid­dle East pres­ence in 1999.

It en­joys a lead­er­ship po­si­tion in util­ity ve­hi­cles, informatio­n tech­nol­ogy, fi­nan­cial ser­vices and va­ca­tion own­er­ship in In­dia and is the world’s largest trac­tor com­pany, by vol­ume. It also en­joys a strong pres­ence in agribusi­ness, aerospace, com­mer­cial ve­hi­cles, com­po­nents, de­fence, lo­gis­tics, real es­tate, re­new­able en­ergy, speed­boats and steel, amongst other busi­nesses. Head­quar­tered in In­dia, Mahin­dra em­ploys over 240,000 peo­ple across 100 coun­tries.

What is your com­pany’s core com­pe­tence?

We are an en­ter­prise driven by our prom­ise to de­liver Con­nected Ex­pe­ri­ences for the Con­nected

World. We thrive on Change to cre­ate a bet­ter fu­ture for our cus­tomers, part­ners, as­so­ciates, and stake­hold­ers. Change that em­pow­ers us to in­no­vate, col­lab­o­rate and care. We are change­mak­ers who are com­mit­ted to cre­at­ing a pos­i­tive im­pact on busi­nesses, com­mu­ni­ties, and the planet.

Our fo­cus in­dus­tries in­clude tele­com, bank­ing and fi­nan­cial ser­vices, man­u­fac­tur­ing, public ser­vices, en­ergy and util­ity, travel trans­port and lo­gis­tics, re­tail prop­erty and con­struc­tion and health­care and life sciences.

Our Dig­i­tall phi­los­o­phy fo­cuses on trans­form­ing clients’ busi­nesses across prod­ucts & ser­vices, busi­ness mod­els, and reimag­ined busi­ness pro­cesses; lead­ing to new rev­enue op­por­tu­ni­ties,

en­hanced cus­tomer ex­pe­ri­ence, op­er­a­tional ef­fi­ciency, re­duced risk, and a bet­ter so­ci­ety. What are some of the trends im­pact­ing your sec­tor?

The ma­jor trends we see are see­ing im­pact­ing our sec­tor is

• Cus­tomer ex­pe­ri­ence is get­ting


• Ex­plo­sion of in­tel­li­gent de­vices • Power of new tech­nolo­gies • Ex­po­nen­tially of con­tent con­sump­tion

Our busi­ness strat­egy is aligned along with these trends. We take a fo­cussed ap­proach to ad­dress­ing these dif­fer­ent trends. Our plat­forms and so­lu­tions ap­proach these with cus­tomer value in mind to de­rive the right re­sults.

Dis­cuss the lat­est so­lu­tions from your com­pany and the im­pact you see in the market.

We be­lieve that en­ter­prises that will cre­ate the fu­ture are those who are fo­cussing on tech­nolo­gies that will dis­rupt in­dus­tries and will cre­ate new op­por­tu­ni­ties for busi­nesses. We be­lieve ar­ti­fi­cial in­tel­li­gence, cloud, cus­tomer ex­pe­ri­ence, 5G, blockchain, IOT and cy­ber­se­cu­rity will have the most trans­for­ma­tional im­pact on our cus­tomers’ busi­nesses.

Our so­lu­tions are cen­tred around these im­pact cre­ators. We are work­ing on dif­fer­ent in­dus­try use cases on all of these jointly with our clients and part­ners.

We also work with mul­ti­ple OEMS and IT prod­uct ven­dors to pro­vide con­sult­ing value to our clients. We spe­cialise in multi-ven­dor trans­for­ma­tional plays in­clud­ing Smart

Ci­ties which stacks up plat­forms, so­lu­tions and prod­ucts in a multi-tiered, multi-ven­dor frame­work.

What is your pres­ence in the Mid­dle East?

Tech Mahin­dra has over 2000 as­so­ciates across UAE, Saudi Ara­bia, Oman, Qatar, Kuwait and Bahrain ser­vic­ing more than 80+ cus­tomers. Tech Mahin­dra’s head­quar­ter for the Mid­dle East &

Africa is in Dubai.

De­scribe some of your big­gest suc­cesses in the re­gion.

Techm ser­vices over 80+ cus­tomers in the re­gion across public sec­tor, bank­ing & fi­nan­cial, tele­com, re­tail prop­erty & con­struc­tion, travel & trans­porta­tion, en­ergy & util­ity and oil & gas sec­tors.

Our ex­ten­sive spe­cial­i­sa­tion and most sig­nif­i­cant suc­cesses in the re­gion have been around “Nex­gen” Man­aged Ser­vices lev­er­ag­ing – AI,

ML, ro­bot­ics and au­to­ma­tion to­wards driv­ing sub­stan­tial ef­fi­cien­cies and cost re­duc­tions; help­ing cus­tomers in their Dig­i­tal trans­for­ma­tion jour­neys re­defin­ing the cus­tomer ex­pe­ri­ences, ad­vanced sup­ply chain; and En­ter­prise trans­for­ma­tion cloud jour­neys.

We have won var­i­ous ac­co­lades and awards from global an­a­lyst and lo­cal agen­cies for ex­em­plary work in ar­eas such as man­aged ser­vices, blockchain pro­gram and en­ergy and util­ity trans­for­ma­tion ini­tia­tives.

What are your re­gional goals for the rest of the year and be­yond?

• Be­ing the pre­ferred part­ner of choice for our clients in the dig­i­tal trans­for­ma­tional ini­tia­tives.

• Be the top 3 IT and dig­i­tal ser­vice

provider in the re­gion.

• En­sure that we give back to the so­ci­ety as part of our cor­po­rate so­cial re­spon­si­bil­ity ini­tia­tive.

• Be­ing an em­ployer of choice for re­gional ta­lent, groom­ing and grow­ing them to global cor­po­rate re­spon­si­ble cit­i­zens.

Ram Ra­machan­dran, gen­eral man­ager & head En­ter­prise Busi­ness MEA.

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