Company> Tech Mahindra Company type> Digital Business Transformation Service Provider
We profile Tech Mahindra, Digital Business Transformation Service Provider
What is your company’s history-including Middle East History?
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling enterprises, associates and the society to rise. We are a USD 4.9 billion company with 131,500+ professionals across 90 countries, helping 946 global customers, including Fortune 500 companies. We are part of the USD 21 Billion Mahindra Group, a federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities.
Our convergent, digital, design experiences, innovation platforms and reusable assets connect across several technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra established its Middle East presence in 1999.
It enjoys a leadership position in utility vehicles, information technology, financial services and vacation ownership in India and is the world’s largest tractor company, by volume. It also enjoys a strong presence in agribusiness, aerospace, commercial vehicles, components, defence, logistics, real estate, renewable energy, speedboats and steel, amongst other businesses. Headquartered in India, Mahindra employs over 240,000 people across 100 countries.
What is your company’s core competence?
We are an enterprise driven by our promise to deliver Connected Experiences for the Connected
World. We thrive on Change to create a better future for our customers, partners, associates, and stakeholders. Change that empowers us to innovate, collaborate and care. We are changemakers who are committed to creating a positive impact on businesses, communities, and the planet.
Our focus industries include telecom, banking and financial services, manufacturing, public services, energy and utility, travel transport and logistics, retail property and construction and healthcare and life sciences.
Our Digitall philosophy focuses on transforming clients’ businesses across products & services, business models, and reimagined business processes; leading to new revenue opportunities,
enhanced customer experience, operational efficiency, reduced risk, and a better society. What are some of the trends impacting your sector?
The major trends we see are seeing impacting our sector is
• Customer experience is getting
• Explosion of intelligent devices • Power of new technologies • Exponentially of content consumption
Our business strategy is aligned along with these trends. We take a focussed approach to addressing these different trends. Our platforms and solutions approach these with customer value in mind to derive the right results.
Discuss the latest solutions from your company and the impact you see in the market.
We believe that enterprises that will create the future are those who are focussing on technologies that will disrupt industries and will create new opportunities for businesses. We believe artificial intelligence, cloud, customer experience, 5G, blockchain, IOT and cybersecurity will have the most transformational impact on our customers’ businesses.
Our solutions are centred around these impact creators. We are working on different industry use cases on all of these jointly with our clients and partners.
We also work with multiple OEMS and IT product vendors to provide consulting value to our clients. We specialise in multi-vendor transformational plays including Smart
Cities which stacks up platforms, solutions and products in a multi-tiered, multi-vendor framework.
What is your presence in the Middle East?
Tech Mahindra has over 2000 associates across UAE, Saudi Arabia, Oman, Qatar, Kuwait and Bahrain servicing more than 80+ customers. Tech Mahindra’s headquarter for the Middle East &
Africa is in Dubai.
Describe some of your biggest successes in the region.
Techm services over 80+ customers in the region across public sector, banking & financial, telecom, retail property & construction, travel & transportation, energy & utility and oil & gas sectors.
Our extensive specialisation and most significant successes in the region have been around “Nexgen” Managed Services leveraging – AI,
ML, robotics and automation towards driving substantial efficiencies and cost reductions; helping customers in their Digital transformation journeys redefining the customer experiences, advanced supply chain; and Enterprise transformation cloud journeys.
We have won various accolades and awards from global analyst and local agencies for exemplary work in areas such as managed services, blockchain program and energy and utility transformation initiatives.
What are your regional goals for the rest of the year and beyond?
• Being the preferred partner of choice for our clients in the digital transformational initiatives.
• Be the top 3 IT and digital service
provider in the region.
• Ensure that we give back to the society as part of our corporate social responsibility initiative.
• Being an employer of choice for regional talent, grooming and growing them to global corporate responsible citizens.
Ram Ramachandran, general manager & head Enterprise Business MEA.