group man­ag­ing di­rec­tor, Man­lift, talks about how the com­pany drives prod­uct, process and skill de­vel­op­ment to im­prove safety and op­er­a­tor com­pe­ten­cies

PMV Middle East - - LAST WORD - David King,

Ir­re­spec­tive of whether a com­pany buys or rents aerial work plat­forms (AWPS), they need to fo­cus on op­er­a­tor com­pe­tency. For ev­ery AWP, there can be six op­er­a­tors as­signed to op­er­ate the equip­ment dur­ing its rental pe­riod. Op­er­a­tor com­pe­tency is re­quired not only for safe use and oper­a­tion of equip­ment but also to de­ter­mine the risks as­so­ci­ated with work­place en­vi­ron­ments and their im­pact on the equip­ment and find ways to min­imise such risks.

With in­crease in the ap­pli­ca­tions of

AWPS, the safety as­pects and ef­fi­ciency of AWPS over al­ter­na­tive work­ing at height so­lu­tions are be­ing widely recog­nised across in­dus­try sec­tors. With re­gard to safety pro­ce­dures, op­er­a­tors tend to be un­aware about per­form­ing site-spe­cific risk as­sess­ments for AWPS. Gen­er­ally, they don’t have suf­fi­cient un­der­stand­ing about suit­able ground sur­face con­di­tions, se­lect­ing the cor­rect type of fall pro­tec­tion for dif­fer­ent AWP mod­els and then how to use the adopted fall pro­tec­tion so­lu­tions, over­head haz­ards dur­ing oper­a­tion of AWPS, us­ing emer­gency low­er­ing sys­tems, crit­i­cal dif­fer­ences be­tween oper­a­tion of dif­fer­ent mod­els, and AWP op­er­a­tor re­spon­si­bil­i­ties in re­la­tion to pre-use in­spec­tions.

Safety is both a guid­ing prin­ci­ple and a core value at Man­lift. We pro­mote and de­liver ac­cred­ited op­er­a­tor train­ing via in­struc­tors recog­nised by the In­ter­na­tional Pow­ered Ac­cess Fed­er­a­tion (IPAF). We also in­crease safety aware­ness in the Mid­dle East by sup­port­ing other recog­nised or­gan­i­sa­tions such as IIRSM, QCC, DAC, DM, and OSHAD.

Man­lift or­gan­ises train­ing pro­grammes such as ‘Mo­bile El­e­vat­ing Work Plat­forms for Man­agers (AWPS 4 Man­agers)’, which is a one-day ses­sion for AWP man­agers, safety man­agers, project man­agers and gov­ern­ment test­ing bod­ies. The pro­gramme helps cre­ate aware­ness about the best prac­tices for man­ag­ing AWPS, in­clud­ing equip­ment se­lec­tion, safe use, ba­sic struc­tural and safety fea­tures, haz­ard aware­ness, and main­te­nance and le­gal re­quire­ments.

To stay ahead of the tech­nol­ogy curve, we have adopted vir­tual re­al­ity (VR) to teach op­er­a­tors how to use booms or scis­sors safely as part of a wider mix of tools, tech­nolo­gies and test­ing stan­dards that help to ad­dress safety con­cerns in re­al­is­tic con­struc­tion en­vi­ron­ments.

Elec­tric mod­els on larger AWPS are now be­com­ing more preva­lent. Rough ter­rain

AWPS (4x4) are now more avail­able in elec­tric and ‘bi-en­ergy’ op­tions with no trade-off in their per­for­mance char­ac­ter­is­tics.

Man­lift in­tro­duces AWP mod­els based on what cus­tomers need to get their jobs done. We pro­vide cus­tomised so­lu­tions such as power sup­ply in AWPS with the in­stal­la­tion of bat­tery charge sta­tions and a sys­tem to re­place bat­ter­ies quickly, as well as sec­ondary guard­ing de­vices and safety bumper guards to in­crease safety, min­imise work-re­lated in­juries and pro­tect walls and equip­ment through­out the fa­cil­ity.

Re­cently, we con­verted three of our most pop­u­lar tele­scopic booms from diesel to elec­tric power: the 26m JLG 800AJ articulated boom, 28m JLG 860SJ and 38m JLG 1200SJP tele­scopic boom are now avail­able in bat­tery pow­ered ver­sions that pro­duce zero emis­sions and have noise lev­els be­low 70 Dba, mak­ing them suit­able for in­door use with no re­stric­tions.

A larger num­ber of AWP mod­els are be­ing fit­ted with im­pres­sive chas­sis lev­el­ling fea­tures that do not nec­es­sar­ily need to be fit­ted with out­rig­gers or sta­bi­liz­ers to work safely and ef­fi­ciently on un­even ground sur­faces. The ma­chine/op­er­a­tor in­ter­face and con­trols are im­prov­ing to pro­vide more ease of use. Fur­ther­more, re­mote as­sis­tance for op­er­a­tors and re­mote di­ag­nos­tics are gain­ing mo­men­tum with tools such as aug­mented re­al­ity. We of­fer value added ser­vices such as the ‘track and trace’ tech­nol­ogy, which helps our cus­tomers mon­i­tor their equip­ment and op­er­a­tors re­motely.

To en­sure ma­chine op­ti­mi­sa­tion, Man­lift has a fleet re­newal pro­gramme that main­tains the av­er­age age of equip­ment be­low five years and a team of spe­cial­ists trained to de­tect any fault in the equip­ment. We also pro­vide a rental app which en­ables cus­tomers to place or­ders in­stantly and ef­fi­ciently. We ex­tend the qual­ity con­trol process to our con­trac­tors and sup­pli­ers by us­ing a score­card sys­tem to en­sure that they add value and main­tain the qual­ity of the equip­ment pro­vided to our cus­tomers.

At the core of all these ac­tiv­i­ties is our op­er­at­ing process called ‘The Man­lift Way’, and its pur­pose is to en­sure the best cus­tomer ex­pe­ri­ence by of­fer­ing value in ev­ery step of the rental and sales cy­cles. The Man­lift

Way en­com­passes all our key per­for­mance in­di­ca­tors such as avail­abil­ity, on-time de­liv­ery, no break­downs in the first three days of rent, in­voice ac­cu­racy, and safe re­li­able equip­ment de­liv­ered on-time.

David King, group man­ag­ing di­rec­tor, Man­lift

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