‘Al­lergy teen told: you’ll have to stay in Greece’

Accrington Observer - - FRONT PAGE -

ATEENAGER claims she was left “em­bar­rassed and hu­mil­i­ated” when an air stew­ardess re­fused to let her fly home from Greece - over a deadly straw­berry al­lergy.

For­mer Mount Carmel High School pupil Chloe Fitz­patrick and her boyfriend Matthew Hig­son were board­ing a flight to Manch­ester from Zakyn­thos when she says a Thomas Cook stew­ard told her she would have to find ‘an al­ter­na­tive way home’.

Chloe, from Oswaldtwistle, suf­fers from a se­vere air­borne straw­berry al­lergy and told cabin crew when she boarded the flight about her ana­phy­laxis.

She says she told the two stew­ards about her air­borne straw­berry al­lergy when she got on the plane and the pair agreed to not serve the berry Mag­n­ers cider and rose wine.

How­ever the dance and drama teacher claims a more se­nior flight at­ten­dant then re­fused to not serve the two prod­ucts on the flight de­spite it putting her at risk of ana­phy­lac­tic shock.

The 19-year-old, who was al­ready ner­vous about tak­ing her first trip abroad with­out par­ents, said the in­ci­dent had left her shocked and em­bar­rassed.

Chloe said: “She said I could not ex­pect them not to serve pop­u­lar al­co­holic drinks like rose wine and berry Mag­n­ers. I felt hu­mil­i­ated by her lack of sen­si­tiv­ity. I did not want to have to start ex­plain­ing to her how I live my daily life with my con­di­tion. I felt be­lit­tled and pa­tro­n­ised and em­bar­rassed about my con­di­tion.”

Flight at­ten­dants even­tu­ally al­lowed her to take her seat on the flight and an an­nounce­ment was then made to pas­sen­gers say­ing they could not con­sume straw­ber­ries on board.

They also re­moved items from the on board menu con­tain­ing straw­berry prod­ucts.

Chloe added: “She made the an­nounce­ment right in front of me while I was still stood speak­ing to her.

“As I re­turned to my seat I felt all pas­sen­gers were look­ing at me. It was ob­vi­ous that I was the pas­sen­ger with the al­lergy. Again I was acutely em­bar­rassed and hu­mil­i­ated.”

Thomas Cook said the safety of their cus­tomers and crew is ‘al­ways their first pri­or­ity’. A spokesper­son said: “When a cus­tomer lets us know that they have an al­lergy, the cabin man­ager will share the in­for­ma­tion with the cap­tain and crew as part of their pre­flight brief­ing to de­cide on the best course of ac­tion, based on the sever­ity of the al­lergy.

“On speak­ing with both Ms Fitz­patrick and the cap­tain, the cabin man­ager made an an­nounce­ment to all cus­tomers ask­ing them to re­frain from open­ing prod­ucts con­tain­ing straw­ber­ries that they may have brought on board and ad­vised that no prod­ucts con­tain­ing straw­ber­ries would be sold on the flight.”

Chloe Fitz­patrick

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.