Courier threw my parcel over fence
Angry customer claims £400 worth of damage was caused
AN EVRi customer complained after he said a courier “played basketball” with their £600 parcel, resulting in £400 worth of damage.
Mohammed Ghuff, from Accrington, was working in Dubai at the time when he claims a courier threw his package over a 10-foot fence last month, leaving it broken and waterlogged.
The package, containing car parts, is said to have laid outside for more than a week before Mohammed returned it back to his business, where he found there was £400 worth of damage.
CCTV footage shows the driver standing outside a large green fence, where the 37-year-old says they took a photo to say it was safely delivered.
But then the driver proceeded to throw the box high up in the air, 11 feet, like a basketball player trying to shoot a hoop.
The parcel came to a stop after hitting bricks on its way down.
Mohammed was outraged when he returned home to find that most of the car parts were broken and waterlogged from sitting on the concrete for so long.
Luckily, the car airbag that he had bought didn’t deploy on impact. Mohammed shared the video on Twitter last month, writing: “Thank you @Hermesparcels for delivering my parcel!
“I’m not sure if your courier driver was trying to play basketball with my parcel.
“All my items are damaged, the worst courier company ever!
“You clearly don’t care about your customers! My parcel was thrown over a 10ft fence by your courier driver and left in the rain!
“It is damaged! Despite my complaint and sending you a CCTV recording of your driver throwing the parcel over the fence, no one cares!”
Viewers were quick to criticise the courier in their replies.
@Abu_Haneefa2 said: “That’s funny, what was wrong with the front door?”
@AzizSharif said: “Wow.”
Mohammed said: “I was away in Dubai and it was delivered to my business address.
“I was looking through my CCTV and there was a box sat in the middle of my yard so I reviewed the footage to see them put the parcel on the floor, take a picture, and then throw it over the fence.
“The picture of the delivery was from outside the fence. There were three parts in there, one of them was okay but the other two were broken. When I came back the box was soaking wet because it had been sat out.
“One of the items was an airbag for a car worth £200 so I’m glad it didn’t deploy. I don’t know how these companies operate.”
A spokeswoman for EVRi said: “We have spoken to the customer to apologise and offered a goodwill payment for the inconvenience.
“We are also helping to arrange a replacement item.
“Our local team has spoken to the courier involved to ensure this doesn’t happen again.”