Em­pow­er­ing Lives

Africa Outlook - - Contents - Writer: Phoebe Calver | Project Man­ager: Kane Weller

Build­ing tech-smart en­ter­prises for Africa and be­yond

Since its in­cep­tion in 1997, Techno Brain Group has sup­ported global en­ter­prises and For­tune 100 com­pa­nies through the pro­vi­sion of lead­ing tech­nol­ogy, con­sult­ing and out­sourc­ing so­lu­tions.

The Com­pany has built its strat­egy for suc­cess over the years around in­no­va­tion, tech­nol­ogy and team­work, all of which stemmed from the found­ing idea of Chair­man, Ma­hesh Pa­tel.

In those early days it was highly ap­par­ent that Africa re­quired a huge in­vest­ment into its IT skills, and sub­se­quently the Com­pany cre­ated a vi­sion which be­gan with train­ing peo­ple on the con­ti­nent with the re­quired IT skills; be­gin­ning in East Africa, Kenya, Tan­za­nia and Uganda.

“We started our work in East Africa, and when I saw how well the young peo­ple we had trained were com­ing on, I re­alised we needed to work on cre­at­ing op­por­tu­ni­ties in which they could utilise these skills,” ex­plains Manoj Shanker, Chief Ex­ec­u­tive Of­fi­cer at Techno Brain Group. “Fol­low­ing on from this re­al­i­sa­tion, I came up with the idea to get our peo­ple writ­ing soft­ware codes that would solve lo­cal prob­lems.”

As Techno Brain be­gan to grow and evolve as a busi­ness, the re­al­i­sa­tion came that the ma­jor op­por­tu­ni­ties avail­able were in the pub­lic sec­tor. For ex­am­ple, the Gov­ern­ment re­quired au­to­ma­tion and pub­lic fi­nan­cial sys­tems, as well as iden­ti­fi­ca­tion sys­tems.

“There were op­por­tu­ni­ties for us to fill the gap left by larger com­pa­nies in the in­dus­try, where they were lack­ing a cred­i­ble IT com­pany to run op­er­a­tions,” con­tin­ues Shanker. “It has been a long jour­ney dur­ing the past 20 years, but we are in­cred­i­bly proud of the po­si­tion we are in with our com­mit­ted staff with thanks to the ed­u­ca­tion, in­no­va­tion and so­lu­tions that have con­trib­uted to achiev­ing a shared goal.”

Break­ing new ground

The Com­pany’s sin­gle-minded fo­cus on in­no­va­tion has led it to achieve the de­liv­ery of ground­break­ing so­lu­tions across a wide range of sec­tors, help­ing en­ter­prises to adapt to the ever-evolv­ing mar­kets and new tech­no­log­i­cal ad­vance­ments with thanks to strate­gic con­sult­ing.

“Over time we have had to adapt to the chang­ing mar­kets by find­ing new ground to branch into,” adds Shanker. “Re­cently we have worked hard on achiev­ing ap­pli­ca­tion and en­ter­prise management so­lu­tions, as well as ad­vanced tech­nol­ogy that in­cludes busi­ness in­tel­li­gence, data ware­hous­ing, cloud com­put­ing and an­a­lyt­ics.”

Dur­ing the past 10 years in par­tic­u­lar, the Com­pany was re­quired to build upon its ca­pa­bil­i­ties in or­der to at­tain a po­si­tion of leadership in the afore­men­tioned sec­tors and from that its busi­ness units were cre­ated. These units in­clude fi­nan­cial management, tax and cus­toms, iden­ti­fi­ca­tion busi­ness, train­ing, ven­dor cen­tric prod­ucts and so­lu­tions that have led to fo­cused work with Mi­crosoft and Or­a­cle.

“Dur­ing 2017 and 2018, the main trends we have been work­ing towards in­clude the cre­ation of a more tech­ni­cally based busi­ness,” states Shanker. “We have al­ready started build­ing new small-scale so­lu­tions us­ing ro­botic pro­cesses and new ar­ti­fi­cial in­tel­li­gence tools and we hope to be the lead­ing dig­i­tal busi­ness us­ing these tech­nolo­gies in Africa.”

Busi­ness in­tel­li­gence

Over the years the Com­pany has built up a solid rep­u­ta­tion and track record within busi­ness in­tel­li­gence and data ware­hous­ing, with a ded­i­cated team of 30 em­ploy­ees work­ing in the area.

“We have es­tab­lished a pool of tal­ent across the re­gion that cur­rently stands at ap­prox­i­mately 1,200 peo­ple, as well as our of­fice in Lon­don which is aid­ing us in our move into the UK,” ex­plains Shanker. “As well as our cen­tre of ex­cel­lence in Kenya, we have also es­tab­lished cen­tres in In­dia and the US.”

“Over the years a lot of peo­ple have asked me how we have man­aged to build such a suc­cess­ful tech­nol­ogy com­pany out of Africa, and the rea­son is due to the un­der­stand­ing of how to best utilise the skills avail­able to us on the con­ti­nent, which of course has not been an easy job.”

The young Africans in the re­gion have clear as­pi­ra­tions for the fu­ture and for their ca­reers, and sub­se­quently Techno Brain has been work­ing hard to meet their re­quire­ments through train­ing and pro­vid­ing in­tro­duc­tions into the in­dus­try that al­low for growth.

Shanker adds: “We have been able to achieve suc­cess­ful growth with tal­ent all over the con­ti­nent to cre­ate a solid foun­da­tion on which to con­tinue build­ing our Com­pany, hav­ing said that, when re­quired we also have an international pool within the fam­ily at Techno Brain to utilise.”

With thanks to its ex­cel­lent em­ploy­ees, the Com­pany has built a rep­u­ta­tion for de­liv­er­ing the highest qual­ity in the in­dus­try that stems from the adop­tion of best prac­tices, es­tab­lish­ing mod­els and method­olo­gies to fol­low to the let­ter

and an un­com­pro­mis­ing approach to ensuring ex­cel­lence in de­liv­ery.

“Stem­ming from the afore­men­tioned fac­tors our Qual­ity Management Sys­tem is a blend of cus­tomer driven and process driven prac­tices,” con­tin­ues Shanker. “We have a ded­i­cated Soft­ware Qual­ity As­sur­ance team that fo­cuses on defin­ing the pro­cesses and con­duct­ing in­ter­nal qual­ity au­dits.”

World-class pro­cesses

Techno Brain is proudly a com­pletely African com­pany, util­is­ing the African tal­ent avail­able to it lo­cally which proves to be a mas­sive dif­fer­en­tia­tor within the in­dus­try. Fo­cus­ing on IT ca­pa­bil­i­ties that matter the most to African com­pa­nies, Techno Brain of­fers ad­vanced ex­pe­ri­ence while in­no­vat­ing in­dis­pens­able day-to-day so­lu­tions to or­gan­i­sa­tions.

“There is a high-tech space within the mar­ket to­day for a com­pany such as ours to com­pete with the global com­pa­nies out there,” ex­plains Shanker. “In or­der to suc­ceed in these chal­leng­ing con­di­tions, we place a lot of em­pha­sis on qual­ity and com­pli­ance, demon­strated in our re­cent achieve­ment of CMMI Level 5 cer­ti­fi­ca­tion.

“As the only African com­pany out there with that ac­co­lade, we are in a unique po­si­tion and fol­low the highest stan­dards to de­liver the best prod­ucts and so­lu­tions in the coun­try.”

At present the Com­pany is fo­cused on bring­ing for­ward world-class pro­cesses in or­der to pro­vide the best pos­si­ble value, how­ever, look­ing for­ward it has its eyes on the prize when it comes to trans­form­ing into a truly dig­i­tal com­pany that works with big data and ar­ti­fi­cial in­tel­li­gence, as well as many other facets.

Shanker adds: “We’ve been

Africa’s lead­ing cus­tom soft­ware ap­pli­ca­tion provider for 20 years, and as a CMMI Level 5 Com­pany we have an un­sur­passed ex­pe­ri­ence and knowl­edge of pro­vid­ing, de­ploy­ing, com­mis­sion­ing, train­ing and main­tain­ing large en­gage­ments all over the world for Gov­ern­ments, NGOs and the pri­vate sec­tor.”

Techno Brain con­tin­ues to steadily ex­pand, ser­vic­ing cus­tomers in 33 countries with an em­ployee count of more than 1,200, spread out across Africa, In­dia, UAE, UK and US.

“We are also branch­ing into new re­gions and hope to see more ter­ri­to­rial ex­pan­sion into more of the French speak­ing countries that we are yet to branch into,” con­cludes Shanker. “In the next five years Techno Brain will be one of the lead­ing re­gional dig­i­tal play­ers ex­pand­ing our in­no­va­tions, prod­uct range, em­ploy­ees and foot­print on ev­ery con­ti­nent.”

TECHNO BRAIN GROUP An award-win­ning provider


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