Africa Outlook - - Healthcare -

Our ser­vices

We are client focused and pride our­selves in our flex­i­bil­ity and hands-on ap­proach when de­vel­op­ing qual­ity and cost-ef­fec­tive so­lu­tions and ser­vices. It is stan­dard prac­tice for us to reg­u­larly au­dit and re­view our var­i­ous stake­holder providers to en­sure that our clients re­ceive op­ti­mal lev­els of ser­vice and pric­ing. As part of the process we use our economies of scale to ob­tain bet­ter value for money for our clients. Em­ployee Ben­e­fit Con­sult­ing (Re­tire­ment Funds & Group Schemes)

Group Risk Ben­e­fit

Health­care Con­sult­ing

Per­sonal Fi­nan­cial Plan­ning

Wealth Man­age­ment

Com­mer­cial & Per­sonal Short-Term In­sur­ance In­vest­ment Con­sult­ing

Es­tate Plan­ning & Ad­min­is­tra­tion

We are client focused

We have the ex­per­tise, in­fra­struc­ture, ca­pac­ity, ca­pa­bil­i­ties and ef­fec­tive pro­cesses embed­ded within the foun­da­tion of our client-cen­tric ap­proach to sup­port the suite of con­sult­ing and sup­port ser­vices on of­fer to clients.

Why EOH Ad­vi­sory Ser­vices?

In our opin­ion our key dif­fer­en­tia­tors from our com­peti­tors are as fol­lows:

Long term so­lu­tions driven - Client cen­tric­ity and com­mit­ment, hands on man­age­ment ap­proach

Trans­par­ent and eth­i­cal ori­en­ta­tion – re­mu­ner­a­tion, in­de­pen­dent com­pli­ance au­dits, BBBEE

Gov­er­nance and com­pli­ance – leg­isla­tive and op­er­a­tional

Flex­i­bil­ity – non-align­ment to par­tic­u­lar providers and strong re­la­tion­ships across the Fi­nan­cial Ser­vices in­dus­try, abil­ity to im­ple­ment re­quired changes ef­fec­tively and ef­fi­ciently

Ex­per­tise and ex­pe­ri­ence – in-house, broad spec­trum, for­ward think­ing

Our abil­ity to link our con­sult­ing ex­per­tise and so­lu­tions across dis­ci­plines to op­ti­mise the client ex­pe­ri­ence at no ad­di­tional cost

EOH has pres­ence in all 9 South African prov­inces, in­clud­ing ma­jor city cen­tres such as Johannesburg, Dur­ban and Cape Town

Cus­tomer Ser­vices Out­sourc­ing

EOH Cus­tomer Ser­vices Out­sourc­ing (CSO) de­fies the mould of tra­di­tional cus­tomer ser­vice re­lated func­tions and ser­vices.

EOH is pas­sion­ate about cre­at­ing value for our cus­tomers through the pro­vi­sion of har­monised end-to-end so­lu­tions, cus­tomised sys­tems and quan­tifi­able out­comes.

These out­comes are aligned to our cus­tomer’s busi­ness strat­egy and ob­jec­tives, and are un­der­pinned by ser­vice ex­cel­lence, risk man­age­ment and tech­no­log­i­cal pro­fi­ciency.

We help our cus­tomers op­er­ate at op­ti­mum ef­fi­ciency through the var­i­ous fields in which we spe­cialise.

These in­clude busi­ness ef­fi­ciency ser­vices, em­ployee ben­e­fit ad­vi­sory ser­vices, com­mu­ni­ca­tion, out­sourc­ing and the integrity ver­i­fi­ca­tion, APO and le­gal ser­vices.

Busi­ness Ef­fi­ciency Ser­vices

EOH CSO de­vel­ops and main­tains, on be­half of clients, be­spoke and com­pre­hen­sive query log­ging sys­tems across mul­ti­ple in­dus­tries pro­vid­ing abil­i­ties cov­er­ing:

• CRM and query log­ging

• Well­ness and fitness Screen­ing

• Lo­gis­tics Man­age­ment

• The Health Jour­ney and ROI Model

• Cloud tele­phony so­lu­tion

• Web de­vel­op­ment and host­ing

• File integrity ver­i­fi­ca­tion

• So­cial me­dia man­age­ment The Busi­ness Ef­fi­ciency Ser­vices value propo­si­tion is in the abil­ity to bring so­lu­tions to mar­ket in a highly ef­fi­cient scal­able man­ner. So­lu­tions are built on in­dus­try lead­ing tech­nol­ogy plat­forms and ar­chi­tec­tures en­sur­ing op­ti­mal per­for­mance and func­tion­al­ity. The so­lu­tions are gen­er­ally web based for easy de­ploy­ment and re­mote man­age­ment and in­clude func­tion­al­ity such as role-based per­mis­sion struc­tures and full au­dit func­tion­al­ity. So­lu­tions are ap­plied in in­dus­tries in­clud­ing: • Health

• Well­ness


• Fi­nan­cial ser­vices

• Govern­ment

CRM and Query Log­ging

The CRM and query log­ging so­lu­tion of­fers:

• Query log­ging

• Query au­dit­ing

• Cor­re­spon­dence tools in­clud­ing: o SMS– in­clud­ing the abil­ity to au­to­mat­i­cally pull SMS

into the CRM sys­tem and at­tach it to the rel­e­vant query o Email – in­clud­ing the abil­ity to au­to­mat­i­cally pull email into the CRM

sys­tem and at­tach it to the rel­e­vant query o Tele­phony in­te­gra­tion for call record­ing and caller iden­ti­fi­ca­tion • CRM func­tion­al­ity in­clud­ing full pro­fil­ing of cus­tomers

• Ad­vanced in­te­gra­tion ca­pa­bil­ity in­clud­ing SFTP, man­ual file upload

and API

• Auto-di­aller func­tion­al­ity

• Com­pre­hen­sive re­port­ing in­clud­ing re­port­ing dash­boards

Lo­gis­tics Man­age­ment

The events and lo­gis­tics man­age­ment sys­tem pro­vides the abil­ity to man­age large scale event driven lo­gis­tics by sup­port­ing: • Event cre­ation

• Event man­age­ment

• Re­source al­lo­ca­tion: o Hu­man cap­i­tal o As­sets

• On­line event book­ing

• Busi­ness In­tel­li­gence re­port­ing dash­board

Well­ness and Fitness Screen­ing

This in­dus­try lead­ing well­ness and fitness screen­ing tool for use in the health and well­ness en­vi­ron­ment of­fers:

• In­dus­try lead­ing risk strat­i­fi­ca­tion method­olo­gies in­clud­ing pre­dic­tive al­go­rithms for car­dio­vas­cu­lar dis­ease and type 2 di­a­betes

• Ad­vance in­te­gra­tions with ex­ter­nal source sys­tems • Au­to­mated in­di­vid­ual and group re­port­ing

• Com­mu­ni­ca­tion chan­nels via SMS and email

The Health Jour­ney

The Health Jour­ney is a con­sumer fac­ing web­site which presents con­sumers with a holis­tic view of their health and well­ness data in one place. The Health Jour­ney ac­com­mo­dates:

• Web based sys­tem with se­cure lo­gin de­tails per user

• Well­ness data view

• Fitness data view

• In­te­gra­tions with fitness track­ing de­vices such as Fit­bit

and Jaw­bone

• Direct in­te­gra­tion with the EOH CSO well­ness and fitness screen­ing data­base for im­me­di­ate dis­play of data

• Abil­ity to in­te­grate with third party well­ness and fitness data providers

ROI Model

EOH CSO has de­vel­oped a ROI model to eval­u­ate the re­turn on health, well­ness and other em­ployee ben­e­fit spend within an or­gan­i­sa­tion by eval­u­at­ing his­tor­i­cal spend, or­gan­i­sa­tional com­mit­ment and pre­vi­ous health well­ness data. The ROI tool is con­tin­u­ously cal­cu­lated with real-time results and is flex­i­ble to or­gan­i­sa­tional con­straints such as data avail­abil­ity. The ROI model pro­vides con­crete mea­sure for busi­nesses to un­der­stand the ef­fects of in­ter­ven­tions on staff well­be­ing.

The ROI model is best suited to clients that are util­is­ing other EOH CSO ser­vices how­ever, the ROI is avail­able as a stand­alone.

Cloud Tele­phony So­lu­tion

The cloud tele­phony so­lu­tion fa­cil­i­tates the man­age­ment of calls within or­gan­i­sa­tions. The soft­ware en­ables users to make ref­er­enced, recorded calls at no cost to the caller within a struc­tured rule based en­vi­ron­ment pro­vid­ing: • Work­flow man­age­ment

• Call cost con­tain­ment

• Use of ex­ist­ing cell phones, cel­lu­lar net­work and land­line


• Access to the sys­tem uses caller au­then­ti­ca­tion

(only ac­ces­si­ble to reg­is­tered users)

• Failover con­tacts can be pro­grammed ac­cord­ing to ros­ter • Calls are recorded for qual­ity as­sur­ance pur­poses • Au­to­mated ref­er­ence num­bers

• No cost to caller, cen­trally billed

• Direct user code di­alling or a pre­scribed IVR mes­sage • Ca­pac­ity for 1000 con­cur­rent calls (scal­able)

• Ex­ten­sive call re­port­ing avail­able

• Cus­tom de­vel­oped web-based man­age­ment so­lu­tion • On-go­ing tar­geted SMS training

Web­site De­vel­op­ment and Host­ing

The cre­ation of be­spoke web­sites based in the lat­est web tech­nolo­gies en­sur­ing web­sites are hosted and main­tained in a se­cure en­vi­ron­ment, en­sur­ing high avail­abil­ity of the site whilst pro­vid­ing:

• Cus­tom CMS (Con­tent Man­age­ment Sys­tem)

• Au­dit and ap­proval func­tion­al­ity on con­tent

• An­a­lyt­ics and re­port­ing

• Project man­age­ment of de­sign

So­cial Me­dia Man­age­ment

So­cial me­dia man­age­ment and en­gage­ment ser­vices are of­fered across all so­cial me­dia plat­forms in­clud­ing Face­book, Twit­ter and In­sta­gram in­clud­ing:

• Ad­ver­tis­ment campaign man­age­ment

• ROI re­port­ing

• Lead gen­er­a­tion in­clud­ing in­te­gra­tion with the CRM so­lu­tion

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