Su­perb ser­vice

Air Gunner - - Your Letters -

I read your re­cent re­port about Hawke HQ and found it ex­tremely help­ful. I have had re­cent deal­ings with Hawke and found them to be in­ter­est­ing, prompt and in­for­ma­tive. In fact, they were a de­light to deal with. I man­aged to drop my Hawke Varmint (no longer pro­duced) onto the garage floor, caus­ing dam­age and an in­abil­ity to zero. I con­tacted Hawke by email in the for­lorn hope that they could re­pair it, and was sur­prised to learn that they do of­fer a re­pair/re­place­ment ser­vice. I imag­ine that some read­ers, like me, might be un­aware of this ser­vice and I write to sug­gest that you might con­sider re­port­ing this as a fol­low- up to your re­view, for the in­for­ma­tion of all. I for­warded the scope as sug­gested by them, and re­ceived an email ac­knowl­edge­ment of re­ceipt the next day. Later the same day, an­other email came, out­lin­ing the dam­age. Not a re­pairable propo­si­tion, but they of­fered a 50% dis­count on a sim­i­lar re­place­ment. Need­less to say, I ac­cepted this of­fer with­out hes­i­ta­tion. I think their re­pair ser­vice has a max­i­mum charge of £ 35, just in case you are won­der­ing. I have no con­nec­tion with Hawke or any per­son in any way con­nected with the com­pany. PETER BAKER Hello Peter Hawke did tell me about this dur­ing my visit, but I didn’t have enough space to put ev­ery­thing I learned into the ar­ti­cle, so thank you for il­lus­trat­ing this ser­vice. As I wrote, I find the team there gen­uinely keen to of­fer the very best prod­ucts, backed up by first­class ser­vice at all times and I’m sure that’s why they’re such a huge suc­cess. Ed

Hawke Sport Op­tics have a great rep­u­ta­tion for cus­tomer care

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