The sooner the bet­ter

Airdrie & Coatbridge Advertiser - - Info..Info..Info -

Case study: Credit Union mem­ber Jessica Gra­ham, Cap­i­tal Credit Union, Ed­in­burgh

I’ve been a mem­ber of Cap­i­tal Credit Union for three years now and only wish I joined sooner.

My fam­ily and friends have been mem­bers for years and af­ter do­ing some re­search, I fig­ured join­ing would be a good idea.

Ini­tially, I joined a credit union to start sav­ing, but didn’t an­tic­i­pate the ad­di­tional ben­e­fits mem­ber­ship would bring.

Be­ing self-em­ployed, it can be quite dif­fi­cult to get a mort­gage, so open­ing a sav­ings ac­count with the credit union seemed like the right thing to do for the fu­ture.

It’s in no way linked to my bank ac­count so I of­ten for­get I have the sav­ings and there is no temp­ta­tion to switch the oc­ca­sional sum of money via on­line bank­ing, which I think has be­come al­most too ac­ces­si­ble when it comes to sav­ings prod­ucts.

As my Grandad would say: “it’s my rainy-day fund”.

Through build­ing strong re­la­tion­ships with staff, I’ve re­cently used the credit union for a loan.

What I par­tic­u­larly like is the fact that you must save along­side your loan re­pay­ments, it’s very eth­i­cal and I be­lieve a good way to en­cour­age sav­ing and fi­nan­cial aware­ness.

I like the way they pro­mote their prod­ucts but staff don’t en­cour­age peo­ple to go over their fi­nan­cial limit.

The most im­por­tant thing for me is cus­tomer ser­vice.

At the credit union their cus­tomer ser­vice goes be­yond lev­els of ex­pec­ta­tion, es­pe­cially com­pared to high street banks.

You feel like they gen­uinely have your best in­ter­ests at heart and staff are keen to teach you how to man­age your sav­ings.

The per­son­alised ser­vice is a real bonus to us­ing the credit union.

Join­ing a credit union has pro­vided my fam­ily and I with a real sense of com­mu­nity and I wanted to give some­thing back.

Be­cause of the strong bond I’ve made with staff, I’ve taken on some vol­un­tary work for Cap­i­tal Credit Union to help ex­plain how they helped me and share my ex­pe­ri­ences with a wider reach of peo­ple within my lo­cal com­mu­nity.

I think join­ing a credit union is the best fi­nan­cial de­ci­sion I’ve ever made; the rates are very com­pet­i­tive and I would ad­vise any­one con­sid­er­ing mem­ber­ship to join.

I can hon­estly say I’ve never had a bad ex­pe­ri­ence.

The process has al­ways been very sim­ple and easy, the way it should be.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.