Advice on paying bills after firms collapse

Monklands homeowners have been given advice on dealing with their bills following the collapse of yet more energy firms.

Pure Planet and Colorado Energy have ceased trading, with customers of both companies being moved to new suppliers; customers will also not lose any monies they are owed.

Scotland’s national advice service Advice Direct Scotland, which runs energy advice. scot, has advised consumers not to do anything until they are automatically transferred to a new supplier, chosen by regulator Ofgem.

Colin Mathieson, spokesperson for Advice Direct Scotland, told the Adveriser: “The collapse of two more suppliers will have an impact on thousands of consumers, who will now be transferred to a new supplier.

“But there will be no loss of energy supply or money owed to customers.

“The key advice is to do nothing until Ofgem switches those customers to a new supplier.

“Anyone in Scotland with questions or concerns can contact energy advice. scot for free, impartial and practical advice.”

With several smaller firms going bust, Advice Direct Scotland has a dedicated webpage with advice at www. energy advice. scot/energysupplier.

Anyone in Monklands with concerns can contact energy advice. scot for free, impartial and practical advice by vis iting www.energyadvice.scot, or calling 0808 196 8660 between 9am and 5pm, Monday to Friday.

Advice Direct Scotland believe “impartial advice should be available to everyone in Scotland, at no cost, regardless of personal circumstance”.

They add: “No subject matter is inconsequential, unimportant or a waste of time. Pick up the phone, ping off an email, talk to us via webchat or even send us a tweet – we are here for you whenever you need us.”

Hold off The key advice is to “do nothing until Ofgem switches those customers to a new supplier”