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BUGGY WONDERLAND

12 new vehicles to assist Euston rail users

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IF YOU have taken the train to London in the past 20 years or so, you may well have made use of Euston Station’s trusty fleet of assistance buggies.

On average, 87,000 passengers who need help getting to and from their train rely on the vehicles at the West Coast main line’s southern terminus each year – that’s around 240 passengers every day.

It’s estimated the 10 vehicles have made 1,000,000 journeys between the main concourse and platforms.

And since the first four buggies were introduced in 2004 – a further six were added in 2010 – they have travelled further than to the moon!

Now, after 18 years of serious pulling power, Network Rail has retired the old vehicles for 12 new electric machines.

This £200,000 investment has not only boosted the fleet, but will also reduce maintenanc­e costs and breakdowns.

Gareth Parry, Network Rail station manager at London Euston, said:

“These new vehicles will be much more reliable, have a longer battery life and can continue to serve passengers for many more years to come.”

Passenger Assist allows people to request an assistance booking in advance so that train company staff will be on hand to help with things like navigating a station, boarding a train, or arranging a ramp on and off a train.

■ Since April 1, people can book assistance just two hours before their journey is due to start, at any time of the day and any day of the week.

■ The reduction in booking times comes after rail companies last year introduced a new app, Passenger Assistance by Transrepor­t, which speeds up the process to request assistance.

■ You can also call for free on 0800 0223720 or text 60083. For textphone/minicom, dial 0845 60 50 600.

 ?? ?? RELIABLE: One of the £200K fleet
RELIABLE: One of the £200K fleet

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