eBay is safe

Amateur Photographer - - Your Letters -

I just wanted to in­form your read­ers and your Technical Edi­tor Andy West­lake about eBay pur­chases, fol­low­ing his View­point ar­ti­cle in the 22 Septem­ber is­sue. Andy states that many peo­ple are put off from pur­chas­ing on eBay and Gumtree by the risk of not get­ting what they paid for.

In fact there’s lit­tle risk at all buy­ing from eBay, though I can’t com­ment on Gumtree. Any­thing pur­chased on eBay can be re­turned within 30 days for a com­plete re­fund for any rea­son at all (you don’t like it, too big or

small, in­cor­rect, smells like dog) at the buyer’s cost. If the item is not ex­actly as de­scribed or is faulty in any way, the buyer can re­turn the item at the seller’s cost for a com­plete re­fund.

This ap­plies to both new and used, ‘Buy it Now’ or a bid­ding auc­tion. And even if the seller states ‘no re­turns’ or ‘re­turn within 14 days’, the law is 30 days and must be up­held.

My best tips would be watch the postage prices. They’re usu­ally free in this coun­try but can be ex­pen­sive from the USA. Where pos­si­ble, try to buy from a UK stock­ist – buy­ing from China can take weeks to ar­rive. Al­ways re­turn items tracked and signed for, as you can claim from Royal Mail if they go miss­ing.

I don’t work for eBay – my fam­ily runs a retail store and we sell mostly from an eBay shop. An­thony Clarke Thank you, An­thony, for this de­tailed in­for­ma­tion. We prob­a­bly should have said that peo­ple are put off by the risk of not get­ting what they paid for, be­cause there is a per­cep­tion that buy­ing from eBay is riskier than per­haps it is, and there have been one or two hor­ror sto­ries so it isn’t risk free – which is why se­cond-hand re­tail­ers are so pop­u­lar – Nigel Ather­ton, edi­tor

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