eBay is safe
I just wanted to inform your readers and your Technical Editor Andy Westlake about eBay purchases, following his Viewpoint article in the 22 September issue. Andy states that many people are put off from purchasing on eBay and Gumtree by the risk of not getting what they paid for.
In fact there’s little risk at all buying from eBay, though I can’t comment on Gumtree. Anything purchased on eBay can be returned within 30 days for a complete refund for any reason at all (you don’t like it, too big or
small, incorrect, smells like dog) at the buyer’s cost. If the item is not exactly as described or is faulty in any way, the buyer can return the item at the seller’s cost for a complete refund.
This applies to both new and used, ‘Buy it Now’ or a bidding auction. And even if the seller states ‘no returns’ or ‘return within 14 days’, the law is 30 days and must be upheld.
My best tips would be watch the postage prices. They’re usually free in this country but can be expensive from the USA. Where possible, try to buy from a UK stockist – buying from China can take weeks to arrive. Always return items tracked and signed for, as you can claim from Royal Mail if they go missing.
I don’t work for eBay – my family runs a retail store and we sell mostly from an eBay shop. Anthony Clarke Thank you, Anthony, for this detailed information. We probably should have said that people are put off by the risk of not getting what they paid for, because there is a perception that buying from eBay is riskier than perhaps it is, and there have been one or two horror stories so it isn’t risk free – which is why second-hand retailers are so popular – Nigel Atherton, editor