How Pam and her team are working hard to
With the coronavirus preventing hospital visits, Professor Louise Rose from King’s College London, Dr Joel Meyer from Guy’s and St Thomas’ and Aetonix CEO Michel Paquet set up Life Lines. It provides tablet computers and other tech so ICU patients can keep in touch with their loved ones.
Louise spotted the need early on in the Covid-19 crisis when she read about Italian families who could not be with their loved ones as they were dying in intensive care.
The three founders got backing from BT and Google, and now have 1,046 tablets at 159 intensive care sites. They have been used to make more than 15,000 video calls across the country.
Hospital staff have found Life Lines invaluable as a way to keep families informed, which they’d usually do face to face. And for the patients, it’s a way to feel closer to the people they love. “We have seen everything from the saddest goodbyes to some almost positive goodbyes, where the spiritual team and chaplaincy were there and prayers were said,” explains Joel.
But he’s witnessed some heart-warming moments too: “It’s quite common for patients to want to chat to their pets. And we’ve had a marriage proposal. A man who was just about able to speak having just come off a ventilator wanted to propose to his girlfriend so we facilitated that. And she said yes! Scenes like that brighten our days.”
The virtual visits are comforting for patients and their families, but hard-working NHS staff benefit too. “They say it’s helping them through difficult days,” says Louise. “It’s very important for doctors and nurses in ICU teams to have a connection with a patient’s family – we see supporting family as part of our role – so to be able to do that even when they can’t visit is important to staff.”
Diane, whose husband spent 15 days on a ventilator, was able to