Help from Age Con­cern

Ayrshire Post - - Ayrshire People -

I read the let­ter from Mur­ray Gowie in the Post where he de­scribed the is­sues that he and many other el­derly peo­ple face in deal­ing with bu­reau­cracy and form fill­ing.

I work as an ad­vi­sor for the lo­cal char­ity, Age Con­cern Ayr, and sadly, this is an all too fa­mil­iar story.

We hear from peo­ple al­most ev­ery day who tell of how they have been kept hang­ing on the phone for ages wait­ing to speak to some­one and then passed from one depart­ment or agency to an­other.

When and if they even­tu­ally do get to speak to some­one, the re­sult is of­ten that they re­ceive a fol­low up let­ter which is dif­fi­cult to un­der­stand, or a lengthy form which they would find dif­fi­cult and some­times im­pos­si­ble to deal with on their own. It is a sad state of af­fairs which as Mr Gowie says of­ten re­sults in those in most need of help, vul­ner­a­ble el­derly or dis­abled peo­ple, just giv­ing up.

At Age Con­cern Ayr we are here to help in these sit­u­a­tions. . This may in­clude ex­plain­ing about ben­e­fits or ser­vices, call­ing com­pa­nies or agen­cies ( e. g. coun­cil, DWP, NHS etc) to sort things out, and we will sit down and work through and com­plete even the length­i­est of forms ) So, please come and see us or call us if you are hav­ing any such dif­fi­cul­ties, or with any­thing at all.

What­ever the prob­lem or ques­tion is – we are here to help all el­derly ci­ti­zens in Ayr­shire and will do our best to as­sist.

The Age Con­cern Ad­vice Cen­tre is at 6 Gar­den Street in Ayr. We are open 9.30am to 1.30pm from Tues­day to Fri­day. our tele­phone num­ber is 01292 265304.

The great work of all our ded­i­cated vol­un­teers in our char­ity shop in Crown Street pro­vides fund­ing for the ser­vices we pro­vide. Tom Crich­ton

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