Help from Age Concern
I read the letter from Murray Gowie in the Post where he described the issues that he and many other elderly people face in dealing with bureaucracy and form filling.
I work as an advisor for the local charity, Age Concern Ayr, and sadly, this is an all too familiar story.
We hear from people almost every day who tell of how they have been kept hanging on the phone for ages waiting to speak to someone and then passed from one department or agency to another.
When and if they eventually do get to speak to someone, the result is often that they receive a follow up letter which is difficult to understand, or a lengthy form which they would find difficult and sometimes impossible to deal with on their own. It is a sad state of affairs which as Mr Gowie says often results in those in most need of help, vulnerable elderly or disabled people, just giving up.
At Age Concern Ayr we are here to help in these situations. . This may include explaining about benefits or services, calling companies or agencies ( e. g. council, DWP, NHS etc) to sort things out, and we will sit down and work through and complete even the lengthiest of forms ) So, please come and see us or call us if you are having any such difficulties, or with anything at all.
Whatever the problem or question is – we are here to help all elderly citizens in Ayrshire and will do our best to assist.
The Age Concern Advice Centre is at 6 Garden Street in Ayr. We are open 9.30am to 1.30pm from Tuesday to Friday. our telephone number is 01292 265304.
The great work of all our dedicated volunteers in our charity shop in Crown Street provides funding for the services we provide. Tom Crichton