Pizza de­liv­ery man’s ‘re­tards’ rant in call

Bangor Mail - - NEWS -

A WOMAN who rang for a pizza was shocked when she re­ceived a phone call from the de­liv­ery man in which he branded peo­ple on An­gle­sey “re­tards”.

The foul-mouthed tirade was recorded by the cus­tomer after the Domino’s driver rang her back in what is be­lieved to have been an ac­ci­den­tal pocket dial.

The pizza had been de­liv­ered to the ad­dress in Me­nai Bridge by a driver who the woman said was in an “ag­i­tated state”.

Min­utes later, her phone rang with a call from the same num­ber the de­liv­ery driver had called on to find her ad­dress.

The woman, who asked not to be named, said she heard the driver moan about ad­dresses be­ing too close to­gether, and fir­ing a vol­ley of abuse at the is­land.

She said the in­ci­dent has been re­ported to the com­pany’s head of­fice, and a mes­sage from the branch in Ban­gor said the record­ing had been lis­tened to and would be for­warded to the HR team.

The woman said the de­liv­ery was booked for 10pm but ar­rived shortly after 10.15pm.

She added: “We had no is­sues with his late­ness. It was the driver who was frus­trated and cross with him­self for be­ing late and just took it out on the first per­son he saw – my son.

“Then he con­tin­ued his rant in his ve­hi­cle when he left but un­for­tu­nately pocket called me.

“I made a complaint via email to Domino’s UK and texts to Ban­gor at 11.30pm on Satur­day. I’ve had an ac­knowl­edge­ment of the complaint but noth­ing more.”

De­spite the call, she said she had sym­pa­thy for the driver, who she said was “frus­trated” with the de­mands of his job.

She added she had passed on her con­cerns to Domino’s.

Sis­ter pa­per The Daily Post con­tacted the de­liv­ery driver whose phone had made the call, but he de­clined to com­ment.

Domino’s spokes­woman Louise But­ler said: “We have apol­o­gised to the lady for the in­ad­ver­tent call she over­heard. Whilst clearly an ac­ci­dent, the col­league’s lan­guage was un­ac­cept­able.

“We have of­fered her a com­pli­men­tary pizza and very much wel­come her back to our store again soon.”

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