ISLAND A BRIDGE TOO FAR FOR ONLINE FIRM:
Anglesey woman fumes as online retailer refuses to deliver to island
A WOMAN from Anglesey was dismayed to be told that living on the island meant she is unable to have some goods from an online retailer delivered to her door.
Shelley Hendy tried to order a soup maker from Robert Dyas. But when she told the firm where she lived, she was told she wasn’t going to be eligible to receive it.
She learned that while Robert Dyas will deliver most of its own items to the island, the direct supplier of the goods, UK Global Sourcing, would not send goods outside “the UK mainland”.
Mrs Hendy said she entered her daughter’s address in Caernarfon to see if it was an error with the website but her daughter’s address was accepted.
She added: “It’s just funny because my daughter lives on the outskirts of Caernarfon, and it’s actually further away and more difficult to get there than my address.”
In response to Mrs Hendy, a spokesman for Robert Dyas, communicating with her on Facebook, said: “We are sorry to hear that you were unable to place an order for delivery to your address in Anglesey.
“We regret to advise that, depending on the item or which supplier the item is shipped from, we cannot guarantee delivery can be made to all addresses in the UK.
“This is outlined in the Terms and Conditions on our website.
“We can confirm that most items advertised on our website will ship here, including our bulky items.
“It therefore seems that you are looking to purchase an item that is shipped directly from one of our approved suppliers.”
“In this case, this is why your address has been declined.
“Our sincerest apologies for the disappointment caused.”
Mrs Hendy responded: “It’s not really much good offering a sincere apology, how about updating your system to allow delivery to Anglesey, part of mainland UK. I would like to know why you won’t cross a bridge, every other company delivers here.”
She shared a photo of a map showing the small distance between the supposed accepted and rejected delivery points in her response.
Jessica Littlewood, a Robert Dyas representative said: “We are looking into this but I wanted to be clear that we do deliver to Anglesey on a standard delivery basis.”
■ Delivery to Anglesey was declined as it is ‘outside the UK Mainland’