An­gle­sey woman fumes as on­line re­tailer re­fuses to de­liver to is­land

Bangor Mail - - Front Page - Jayme Hud­sp­ith

A WOMAN from An­gle­sey was dis­mayed to be told that liv­ing on the is­land meant she is un­able to have some goods from an on­line re­tailer de­liv­ered to her door.

Shel­ley Hendy tried to or­der a soup maker from Robert Dyas. But when she told the firm where she lived, she was told she wasn’t go­ing to be el­i­gi­ble to re­ceive it.

She learned that while Robert Dyas will de­liver most of its own items to the is­land, the di­rect sup­plier of the goods, UK Global Sourc­ing, would not send goods out­side “the UK main­land”.

Mrs Hendy said she en­tered her daugh­ter’s ad­dress in Caernar­fon to see if it was an er­ror with the web­site but her daugh­ter’s ad­dress was ac­cepted.

She added: “It’s just funny be­cause my daugh­ter lives on the out­skirts of Caernar­fon, and it’s ac­tu­ally fur­ther away and more dif­fi­cult to get there than my ad­dress.”

In re­sponse to Mrs Hendy, a spokesman for Robert Dyas, com­mu­ni­cat­ing with her on Face­book, said: “We are sorry to hear that you were un­able to place an or­der for de­liv­ery to your ad­dress in An­gle­sey.

“We re­gret to ad­vise that, de­pend­ing on the item or which sup­plier the item is shipped from, we can­not guar­an­tee de­liv­ery can be made to all ad­dresses in the UK.

“This is out­lined in the Terms and Con­di­tions on our web­site.

“We can con­firm that most items ad­ver­tised on our web­site will ship here, in­clud­ing our bulky items.

“It there­fore seems that you are look­ing to pur­chase an item that is shipped di­rectly from one of our ap­proved sup­pli­ers.”

“In this case, this is why your ad­dress has been de­clined.

“Our sin­cer­est apolo­gies for the dis­ap­point­ment caused.”

Mrs Hendy re­sponded: “It’s not re­ally much good of­fer­ing a sin­cere apol­ogy, how about up­dat­ing your sys­tem to al­low de­liv­ery to An­gle­sey, part of main­land UK. I would like to know why you won’t cross a bridge, every other com­pany de­liv­ers here.”

She shared a photo of a map show­ing the small dis­tance be­tween the sup­posed ac­cepted and re­jected de­liv­ery points in her re­sponse.

Jes­sica Lit­tle­wood, a Robert Dyas rep­re­sen­ta­tive said: “We are look­ing into this but I wanted to be clear that we do de­liver to An­gle­sey on a stan­dard de­liv­ery ba­sis.”

■ De­liv­ery to An­gle­sey was de­clined as it is ‘out­side the UK Main­land’

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