Po­lice is­sue warn­ing to O2 cus­tomers over on­line re­fund prank

Belfast Telegraph - - NEWS | POLITICS - BY STAFF RE­PORTER

O2 CUS­TOMERS in North­ern Ire­land have been warned about an on­line prank which reroutes re­fund re­quests to the emer­gency ser­vices num­ber 999.

On Thurs­day mil­lions of cus­tomers in the UK and in­ter­na­tion­ally were hit by dis­rup­tions to O2’s data ser­vices.

Users in North­ern Ire­land were un­able to use their mo­bile phone data for al­most all of Thurs­day, with the ser­vice only re­sum­ing yesterday morn­ing.

The com­pany con­firmed yesterday that it would com­pen­sate users af­fected by the fault.

How­ever, po­lice have is­sued a warn­ing about a post on so­cial me­dia post urg­ing in­di­vid­u­als to con­tact a num­ber to ac­cess re­funds.

“Ap­par­ently there is some­broad­band thing cir­cu­lat­ing on so­cial me­dia ad­vis­ing O2 cus­tomers to ring 141999 to get a re­fund af­ter the data is­sues yesterday,” a tweet from the PSNI reads.

“This is a prank and will put you through to the emer­gency oper­a­tor, please don’t ring it.”

Di­alling 141 be­fore a num­ber in the UK with­holds the caller’s num­ber on a call-by-call ba­sis.

As ser­vices re­turned to nor­mal, O2 said it would be giv­ing its pay monthly, small and medium busi­ness and mo­bile broad­band cus­tomers credit for two days of monthly air­time sub­scrip­tion charges, to be is­sued by the end of Jan­uary.

Pay-as-you-go cus­tomers, mean­while, are to be given 10% credit on a top-up in the new year, O2 said, adding it will let cus­tomers know when this is avail­able.

O2 said pay-as-you-go mo­bile cus­tomers would re­ceive a 10% dis­count on bolt-on pur­chases, which are ad­di­tional call, text or data bun­dles that can be pur­chased at any time.

Sky Mo­bile — which uses O2 ser­vices — has an­nounced plans to give its cus­tomers a day’s free un­lim­ited data to­day.

On Thurs­day, O2 is­sued a joint apol­ogy with tele­coms com­pany Eric­s­son over the mo­bile data in­ci­dent.

O2 UK chief ex­ec­u­tive Mark Evans said: “I want to let our cus­tomers know how sorry I am for the im­pact our net­work data is­sue has had on them.

“We fully ap­pre­ci­ate it’s been a poor ex­pe­ri­ence and we are re­ally sorry.”

Marielle Lind­gren, chief ex­ec­u­tive of Eric­s­son UK and Ire­land, said: “The faulty soft­ware that has caused these is­sues is be­ing de­com­mis­sioned.”

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.