Bad deal

I read the Royal Enfield/ Hitchcocks feature (Bike, September) with great interest. I was particularly interested in the new 650 Interceptor. Suitably enthused I visited the RE site to find a dealer and was pleased to see there are several close to where I live. I headed down to the nearest dealer only to find the shop shut (on a Saturday morning). I sent an email to said dealer, never received a reply, so abandoned that line of enquiry, tried two other RE dealers with emails and phone calls and got nowhere. To say I’m disappointed in the lack of customer service from RE dealers is an understatement. Mr Lal and his management team need to give their dealers a good ‘kick’. RE have invested substantial sums in the UK so falling at the first fence with dealer support would be a shame.. Ian Morgan, email