Optics aftercare

I do enjoy Mike Alibone’s optics reviews. I am often asked for advice on purchasing binoculars and telescopes. This can be difficult, partly because when the subject of repair or servicing is mentioned, there is very little (or no) information about which brands provide the best after-sales services. For example, I know that Swarovski has a good reputation, but I am sure a rundown on each manufacturer with its after-sales services would be of use to Birdwatch readers. Stephen Waters, via email

Birdwatch Optics Editor, Mike Alibone, replies: “Many thanks for your positive comments about the Birdwatch reviews. You are absolutely correct in your assertion that little published information is available on optics manufacturers and dealers’ service and repair processes. In many cases, optics purchasers and users do not find out what these procedures entail until they run into problems with their equipment. However, there are many permutations and combinations associated with repair and servicing, all depending upon individual requirements.

“For example, if you have a worn or broken binocular eyecup that needs replacing, it’s possible to order the part for next-day delivery from UK manufacturers and dealers who stock it and then fit it yourself. In some instances, however, some parts are not locally stocked and then there follows an extended wait for the new part to arrive from overseas. At the other end of the spectrum, a broken or damaged telescope that needs to be shipped to, and repaired specifically by, a manufacturer based abroad may require a waiting time of several weeks.

“There are a number of optics dealers which represent manufacturers and will organise any repairs and servicing to be completed by a brand-authorised UK-based agency. I will take on board your suggestion with a view to providing some future enlightenment in this area!”