How many have tried, then failed, then given up with council IT issues?
WE are meant to be in the Digital Age where citizens seamlessly access services electronically in faster and more cost-effective ways.
But some of the council’s public IT systems are stuck in the Stone Age, it seems.
I hav been trying repeatedly to submit comments on a local planning application, but the website was rubbish and repeatedly failed to accept my comments. It kept asking for my address details and when I entered these, it then flagged that I had not put them in, when I had.
It was rubbish. I wasted half an hour and had to ring up.
In the end, I had to submit comments by email, not using the online system.
This is not the first time I have had problems with the online portal, and indeed I recently had repeated troubles with the online system of another part of the city council (the Central Library), which suggests to me that the council’s IT systems are poor.
I use more than one device. This is damaging our democracy as people cannot contribute or access the services we are paying for. Some people need shaking out of their complacency. They need to remember that they are here to serve the public and get things done.
Some of the council’s websites and IT services are unreliable. They are not fit for purpose.
How many people have tried to submit comments but given up? You will never know! Not everyone will have the time or tenacity to continue. Bristol City Council is meant to provide a simple service in the “digital age” but parts of it are failing miserably.
Citizens deserve better. I hope the mayor will look into this and sort things out. The city council is one of the worst parts of the local public sector and needs to improve in key areas.
Name and address supplied