Pair claim hol­i­day was ru­ined af­ter trip on ho­tel slabs

COU­PLE WANT COM­PEN­SA­TION BUT TRAVEL FIRM SAYS IT IS IN­VES­TI­GAT­ING

Burton Mail - - News - By NICK REID nick.reid@reach­plc.com

A DER­BYSHIRE woman who said she ended up in hospi­tal af­ter fall­ing on some bro­ken slabs while on hol­i­day is call­ing on travel agent TUI to com­pen­sate her.

Eileen Holling­worth, of Et­tas Way, in Et­wall, vis­ited Menorca at the end of May in 2017 to cel­e­brate her 37th wed­ding an­niver­sary with her hus­band, Martin.

Four days into their trip, the 57-year-old claimed she fell over a jagged piece of paving at the Ma­rina Parc Ho­tel, in Are­nal D’en Castell, which caused bruis­ing to her foot.

She spent the rest of the hol­i­day on crutches and needed a “fit to fly” cer­tifi­cate be­fore she could re­turn home.

The grand­mother says she has been writ­ing to TUI for the last 18 months, but says she has had no joy in her claim.

TUI stated it was in­ves­ti­gat­ing and would con­tact Mrs Holling­worth once it had an up­date.

Mrs Holling­worth said: “We feel that TUI are stonewalling us and hop­ing we will go away.

“Our hol­i­day was ru­ined and to be hon­est I felt re­ally guilty as I thought I had spoilt ev­ery­thing. I ended up on crutches and I felt com­pletely use­less.

“We don’t want the earth, we just want TUI to come back to us and it would be great if we could get the money back for the hol­i­day or just be given an­other hol­i­day as the bro­ken tiles meant we couldn’t en­joy our hol­i­day.

“This was a spe­cial hol­i­day to cel­e­brate our 37th wed­ding an­niver­sary and it was just a night­mare.”

The cou­ple went on hol­i­day to Spain with their eight-year-old grand­son

Ge­orge from Wed­nes­day, May

31 un­til June 7, 2017.

Eileen’s ac­ci­dent hap­pened on June 4.

The cou­ple made an of­fi­cial com­plaint more than 15 months ago and TUI replied stat­ing it had re­ceived their let­ter. The cou­ple then wrote again six months later and re­ceived no reply.

The pair then wrote to ABTA (the Association of Bri­tish Travel Agents) for help and sub­mit­ted a claim for com­pen­sa­tion to which TUI replied that it was not in­ter­ested in con­cil­i­a­tion. They then wrote to TUI again and claimed they have still not re­ceived a Eileen Holling­worth reply.

Staff at TUI said they were in­ves­ti­gat­ing and stated they au­dit their ho­tels reg­u­larly.

A spokesman said: “We’re sorry to hear of Mrs Holling­worth’s ex­pe­ri­ence in the re­sort.

“Our cus­tomer ser­vice team pre­vi­ously wrote to the cus­tomer and ad­vised that due to the na­ture of the com­plaint this would need to be in­ves­ti­gated fur­ther by our le­gal team.

“We’ve been await­ing fur­ther in­for­ma­tion from our ho­tel part­ner, but we will be back in direct con­tact with Mrs Hollingsworth as soon as we have an up­date.

“We’d like to re­as­sure cus­tomers that we reg­u­larly au­dit all of the ho­tels we fea­ture in respect of health and safety, in­clud­ing hy­giene.”

The ho­tel said it did not want to com­ment.

It would be great if we could get the money back for the hol­i­day or just be given an­other hol­i­day

MARTIN MARTIN HOLLING­WORTH HOLLING­WORTH

Martin and Eileen Holling­worth were on hol­i­day in Men­cora when she tripped over a bro­ken slab and in­jured her foot.

MARTIN HOLLING­WORTH

The dam­aged slabs at the Ma­rina Parc Ho­tel, in Are­nal D’en Castell.

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