Workers at care home praised by inspectors
CQC GIVES COUNCIL-RUN CARE HOME A RATING OF ‘GOOD’
A MAJOR Swadlincote care home has been visited by inspectors.
Oakland Village and Community Care Centre, in Hall Farm Road, was visited by the Care Quality Commission (CQC) on April 20 – and the full report has now been made available to the Burton Mail.
The inspectors rated the home overall as ‘good,’ adding it was safe, effective and well-led. This was an improvement on the last inspection in May 2019, when the service was rated ‘requires improvement.’
During the visit, the inspector noted there were systems in place to ensure “ongoing quality standards and improvements”.
The report states: “People we spoke with enjoyed the atmosphere of the home and felt relaxed and included in any changes.
“People and staff respected the registered manager who had a strong belief in providing person-centred care which was reflected in the care being provided. People told us the staff were kind, thoughtful and knew them well.”
Staff were found to be supported in their role and had received training. There were enough staff to support people’s needs, with the registered manager bringing in extra workers when needed.
The people they were caring for told inspectors that they felt safe.
The inspector said: “People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
“There was a choice of meals and those people who required a varied diet or different consistency this was provided. Some people required support, and this was done in a courteous way.
“People’s weights were monitored, and any concerns were addressed through diet or guidance from health care professionals.
“The environment was decorated to suit people’s tastes and needs. We saw when improvements were carried out people had been engaged in the choices.”
Infection prevention and control was in line with government guidance. The inspection that was carried out was unannounced.
A spokesperson for Derbyshire County Council, which is responsible for the care centre, said: “We continually strive to maintain excellent standards across all our care services and welcome the latest report from the Care Quality Commission into Oakland Village and Community Care Centre.
“The report recognises the high quality of care and continued hard work by dedicated staff working within the service, and we are particularly pleased by the positive com- ments which residents have made during the inspection.
“The report reflects improvements that have been made since the last inspection which have resulted in our ‘good’ rating, and we will continue to build on this, ensuring we listen to our residents and their families.”
The residential care home is part of a larger village complex and provides personal and nursing care for up to 32 people.
It provides support to older people and those living with dementia, and at the time of the inspection it was caring for 27 people.
It is based across two floors and there is a variety of additional facilities within Oakland Village, many of which are also open to the general public – such as a bistro, restaurant, bar and hair salon.
People told us the staff were kind, thoughtful and knew them well.
CQC Inspector