Prized marketing leaders
With the awards season upon us, what qualities do the people behind the winning brands share?
We’re midway through the industry awards cycle. The Marketing Society Excellence Awards and the Cannes Lions have come and gone, but it won’t be long after the summer break before we get our frocks and bow ties out again for the Marketing New Thinking Awards and the APG Creative Strategy Awards.
Behind the individual winners – even those who step up from the agency side – will be teams of marketers who have played some part in the success: digging into data, trawling the competition, scrabbling around for budget – or sacrificing theirs for the greater good. And behind each of them will be a marketing leader who has set out a vision and shaped the team to bring it to fruition.
Sometimes these leaders will be directly fêted themselves – as with The Marketing Society’s Marketing Leader of the Year award, won this year by Barnaby Dawe of Just Eat (pictured) – but, more often, they’ll be there as a quiet, determined force in the background.
What makes a great one? What are the qualities that you’d most want from the person carrying the ultimate responsibility for marketing in the cut and thrust of the modern corporation? Here are the assets it would take to get on to my shortlist.
1 Cautious courage It isn’t an oxymoron. A stunt artist embarking on a routine nobody has done before is undoubtedly brave but not stupid: he or she will take every precaution, look at every angle, assess every random factor before passing the point of no return. In marketing, there is no greatness without boldness, but the astute leader will possess both the numeracy and the rigour to make the calculations that accompany that too-often loosely bandied term “calculated risk”.
2 Dirty hands Easyjet chief executive Dame Carolyn Mccall sets the example: she goes up and down the cabin with the bin bag every time she takes one of her airline’s f lights. It’s a dirty job and there’s noone better to do it – to keep tabs on what customers are saying, to get a feel for what employees do and for the sheer symbolism of it.
Great marketing leaders need to have that knack of both raising sights – seeing things from above – but also getting hands-on when it matters. Few pull it off.
3 Business black-belt It goes without saying that a marketing leader ought to be a master in marketing. But the greats know their way around finance, operations, sales and human resources – and know how to see business from those points of view. That means sometimes reining back on cherished plans for the corporate good. Nevertheless, the martial arts allusion is deliberate: sometimes marketing will need to fight its corner and those fights can be brutal. You need someone who knows the adversary’s strengths – and how to deftly turn them to advantage.
4 Unfashion sense There will always be the latest thing – and there will always be urgent calls from the team to steer resources towards it. Leaders have to be prepared to resist the trend – not to automatically say “no” but to ask “why?” and to stick to less fashionable methods if the answers aren’t forthcoming. An extension to this one is having the guts to admit when you jumped on to a trend and got it wrong – as Procter & Gamble’s Marc Pritchard recently did when confessing that the advertiser’s “precision” digital approach had “cost it customers”.
5 Belief, belief A great marketing leader – a great leader full stop – will believe in something uplifting, beyond the transactional, and will not be afraid to repeat it.
I could also make a plea for generosity of spirit – to say thank you, to remember that people have personal lives, to tolerate off beat ways of working.
Let’s welcome the financial generosity to enter those awards shows too.
Not because they are an end in themselves – you don’t have to be a leader to see the folly in that – but because they’re a bit of fun and reward in the marketer’s routine slog. And, win or lose, they’re a motivator – because even when you come away emptyhanded, there’s that burning sense of “next year I’ll show them: it’ll be me up there”.