Re­oc­cur­ring EML

Car Mechanics (UK) - - Help! -

I re­cently brought a Vaux­hall Corsa S Ecoflex from a main dealer. After only a week, the en­gine light came on, so I took it back to them. They said it was the power pack and plugs. I picked the ve­hi­cle up and the light came back on again.

Tak­ing it back again, they then said it was dirt in the fuel pump. Once more I picked it up and again the light came back on. When I took it back, they said that the same thing had hap­pened again. This is now the fifth time it’s hap­pened and had to go back. Can you ad­vise me of my le­gal rights? Nicole Wood

I sus­pect that your Corsa may well have a prob­lem with contamination in the fuel tank. Be­cause this hap­pened so soon after you bought it, the prob­lem was most likely present be­fore­hand.

Your statu­tory rights when buy­ing a ve­hi­cle say that it must be of sat­is­fac­tory qual­ity and fit for pur­pose. The dealer can in­sist on a re­pair as a first op­tion, but if this is un­sat­is­fac­tory

(as in your case) the next op­tion would be to have it re­placed. If this is un­de­sir­able or im­pos­si­ble, then you can re­quest a refund.

A new Con­sumer Rights Act came into force on the Oc­to­ber 1, 2015. This states:“if a fault ren­ders the prod­uct not of sat­is­fac­tory qual­ity, not fit for pur­pose or not as de­scribed, then the buyer is en­ti­tled to re­ject it within the first 30 days.”

It goes on to say: “If a fault comes to light after 30 days but be­fore six months have passed then you are en­ti­tled to a re­pair, re­place­ment or refund. It is as­sumed in law that the fault was present at the time of pur­chase un­less the seller can prove oth­er­wise. Dur­ing this pe­riod, un­less you have agreed oth­er­wise, the seller (dealer) has only one op­por­tu­nity to re­pair (or re­place) the faulty ve­hi­cle after which, if they fail to re­pair it, you are en­ti­tled to a refund.” Full de­tails can be found at www.gov.uk/con­sumer­pro­tec­tion-rights

If the dealer can­not rec­tify the prob­lem and re­fuses to refund or sat­is­fac­to­rily re­place the ve­hi­cle, the mat­ter can be dealt with through the Cit­i­zens Ad­vice Bu­reau at this web ad­dress: www.cit­i­zen­sad­vice.org.uk

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