I have just collected my new Ford Fiesta Zetec and realised on the same day that they claim in their brochure and on their website that ‘ambient lighting’ is a standard fitting on all Zetecs. I can see a light strip just above the glovebox and the cup holder and door pockets illuminated – is this what they are referring to? If it was meant to come with the car and is missing on mine, can it be retro-fitted by the dealer? Stewart Wong I have checked the Ford website and it does, as you say, state that the Zetec comes with ambient lighting. According to the website, this gives a more contemporary interior: “A soft red glow discreetly highlights the interior of your Fiesta and adds a warm, welcoming and stylish ambience to your car – ambient lighting is standard on Zetec, Titanium and Titanium X.”
As you can see a lighting strip above the glovebox, and as the cup holder and door pockets are illuminated, I believe the system must be fitted to your vehicle, but is perhaps not operational. This may only be a software glitch. I would return to the dealer and give them the opportunity to rectify the problem, which they can hopefully do without too many problems.
A new car is a big purchase and I can fully understand your disappointment if the vehicle is not as stated. You do have the right, under the Consumer Rights Act that came into force on the October 1, 2015, to reject the vehicle if it is not of a satisfactory quality, fit for purpose or as described. This would, of course, be the last resort, which hopefully you can avoid. If a dispute with the dealer does arise, I would contact themotorombudsman.org, which can help amicably resolve any complaint with the dealer.