Am­bi­ent light­ing

Car Mechanics (UK) - - Help! -

I have just col­lected my new Ford Fi­esta Zetec and re­alised on the same day that they claim in their brochure and on their web­site that ‘am­bi­ent light­ing’ is a stan­dard fit­ting on all Zetecs. I can see a light strip just above the glovebox and the cup holder and door pock­ets il­lu­mi­nated – is this what they are re­fer­ring to? If it was meant to come with the car and is miss­ing on mine, can it be retro-fit­ted by the dealer? Ste­wart Wong I have checked the Ford web­site and it does, as you say, state that the Zetec comes with am­bi­ent light­ing. Ac­cord­ing to the web­site, this gives a more con­tem­po­rary in­te­rior: “A soft red glow dis­creetly high­lights the in­te­rior of your Fi­esta and adds a warm, wel­com­ing and stylish am­bi­ence to your car – am­bi­ent light­ing is stan­dard on Zetec, Ti­ta­nium and Ti­ta­nium X.”

As you can see a light­ing strip above the glovebox, and as the cup holder and door pock­ets are il­lu­mi­nated, I be­lieve the sys­tem must be fit­ted to your ve­hi­cle, but is per­haps not op­er­a­tional. This may only be a soft­ware glitch. I would re­turn to the dealer and give them the op­por­tu­nity to rec­tify the prob­lem, which they can hope­fully do with­out too many prob­lems.

A new car is a big pur­chase and I can fully un­der­stand your dis­ap­point­ment if the ve­hi­cle is not as stated. You do have the right, un­der the Con­sumer Rights Act that came into force on the Oc­to­ber 1, 2015, to re­ject the ve­hi­cle if it is not of a sat­is­fac­tory qual­ity, fit for pur­pose or as de­scribed. This would, of course, be the last re­sort, which hope­fully you can avoid. If a dis­pute with the dealer does arise, I would con­tact the­mo­torom­buds­man.org, which can help am­i­ca­bly re­solve any com­plaint with the dealer.

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