CM Insider

News and new products.

 Workshops, garages and service centres should stay open during the coronavirus pandemic to support key workers and keep them safe on the roads.

With many workshops closing down or considering closure, parts supplier, First Line Ltd, has highlighted the need for mechanics and technicians in this time of crisis so that they can repair vehicles for NHS staff, supermarket and grocery shop personnel, delivery drivers and anyone whose job doesn’t allow them to work from home.

Even though the government has announced a six-month extension to MOTS due after March 30, vehicles for these important community members will still need repair and service. Although business will be reduced, plans need to be put in place to ensure that these vehicles are kept in roadworthy condition.

Global marketing director for First Line, Jon Roughley, has explained how communication with customers is going to be even more vital than ever in ensuring business continues and a flexible approach gets workshops through these tough times.

“It’s times like this where having the ability to communicate with their customers through effective and efficient means enables workshops to adapt and evolve in these everchanging circumstances,” explains Jon.

“Do they have their customer’s email addresses and phone numbers, with permission to keep them informed? Could they operate with a reduction of hours, or carry out some mobile repairs at the customers’ premises? In addition, can their customers contact them in an emergency if they need out of hours advice or repairs?

“By changing the flow of the typical day and how they interact with their customers will enable many businesses to come out of this crisis in a much more positive position.”