Excellent accolade for control rooms
THE Welsh Ambulance Service’s control rooms are among the best in the world, it’s been confirmed.
The Trust has been awarded Accredited Centre of Excellence status by the International Academy of Emergency Dispatch for the quality of service delivered in its Clinical Contact Centres.
More than half a million 999 calls are processed every year from its three emergency Clinical Contact Centres in Conwy, Carmarthenshire and Torfaen.
Director of operations Lee Brooks said: “Our Clinical Contact Centre colleagues are the beating heart of our emergency ambulance service and we’re thrilled that they’ve been recognised for their commitment to excellence.
“Every day these colleagues save lives through the advice that they give to callers and their attention to detail in getting help to patients when they need it.
“Their calm and compassionate handling of calls enables them to give instruction before an ambulance arrives.
“This is a fantastic recognition of the high quality of our 999 call taking teams within the Welsh Ambulance Service.”
The Accredited Centre of Excellence accolade celebrates the control rooms who use the Medical Priority Dispatch System (MPDS) to process and prioritise 999 calls.