3 steps to... Saying sorry properly
Don’t just shrug your shoulders and mutter ‘sorry’. Just using the word on its own might come across like you don’t really mean it. Take time out to sit the person down, acknowledge exactly what it is you’re apologising for and show that you understand their feelings.
Don’t start blaming the person you’re apologising to, or making excuses for your actions. It’s not really an apology if you say, ‘I’m sorry, but...’ Take ownership of the mistake or hurt caused.
Tell them how things are going to improve, how you’re going to change or avoid that behaviour in the future. They need assurance that it’s not going to happen again, in order to be able to accept your apology. Then everyone can move on.