Apology after bus diversion leaves people ‘stranded’

Stagecoach has apologised after some Chichester residents waiting for buses were left ‘stranded’ last week.

Having been informed of roadworks due to take place on Lavant Road on Wednesday (July 17), Stagecoach notified customers the day before on Twitter that its 60 bus route would be unable to serve Lavant and West Dean between 9.30am and 3.30pm. Some residents were still unaware of the planned diversion, which was later changed to take place on Friday.

Chichester resident Tony Morris, 70, said: “Stagecoach diverted the 60 bus route, leaving many passengers stranded.

“People wanting the bus on the A286 in Chichester, Lavant and West Dean were not amused.”

Stagecoach South offered an apology but said it was acting ‘in accordance with an official roadworks notice’ before it was altered.

A spokesman said: “Unfortunately, the date of these roadworks was changed during the afternoon of Wednesday to Friday, July 19.

“Once we were alerted to the error, we immediately resumed the normal route and alerted customers online and at bus stops. We would like to apologise for any inconvenience caused and are in touch with those customers affected.”

West Sussex County Council explained the reason behind the last minute change to the roadworks, requested by Southern Water.

A spokesperson said: “We were informed by the contractor on Wednesday that they would not be carrying out the work that day. We advised that they must inform anyone who would be affected of the change of plan.

“The TTRO lasted for five days, which is why the contractor was able to complete the work on Friday.”