‘You need a little humility’
The King’s ‘The Big Help Out’ initiative is encouraging people to volunteer on the bank holiday Monday after his coronation, but you are already a step ahead. Will you tell me more? Once a week I do an early morning three-hour shift on the hospital’s emergency floor. I help the housekeeping team. They supply all the meals to patients, so I’m supporting people who are working really hard and often under difficult circumstances.
It’s a varied role; I respond to whatever the team wants from me. I might be taking food to the patients, helping make breakfasts or just seeing what the patients need.
It’s a busy ward, so they are always glad of an extra pair of hands. I thought I might be too old to be considered as a volunteer, but the hospital welcomes volunteers from aged 16 to 90.
•How long have you been volunteering on the emergency floor?
I have been doing it for just over 12 months now. Many years ago I was a medical social worker here, so I was familiar with the place and knew roughly what goes on and what the protocols are.
The housekeepers are wonderful people and the nurses are always chirpy.
It’s very social and volunteers are welcomed and valand ued. It really works for me – volunteering here means a lot to me.
•What advice would you give aspiring hospital volunteers?
You have to volunteer to do something that you are comfortable in and that you are well received in.
You need to do something that meets your needs and gives you something out of it. This stretches me to do something quite manual in a way, but that is directly related to patients and staff.
There is a lot of feedback and I like that. You need to know what you can commit in terms of time; otherwise you end up letting yourself and other people down.
You also need to have a little humility; you’re going to be a small cog in a big organisation. But you learn new skills too, and sometimes discover that you had skills you didn’t know that you had. Some people volunteer because, like me, they might have a medical background and feel that they can be useful.
Others may have had a relative looked after here so they volunteer as a way of giving something back. Younger people might come to gain relevant work experience. If you have time to make a regular commitment then there is almost certainly something you can do here. People are matched by their skills and their needs.
There is, understandably, a detailed checks process, but there are around 300 volunteers across about 50 different roles.
There is a lot of information on the website. Please visit uhsussex.nhs.uk/patientsand-visitors/volunteer
For more information about The Big Help Out, visit thebighelpout.org.uk