Civil Service World

The Collaborat­ion Award

- NationalVo­lunteer Prescripti­on Delivery Scheme (Wales) Welsh Government PPE Portal Team Department of Health and Social Care Shielding Ministry of Housing, Communitie­s and Local Government

This project focused on delivery of medicines to the most vulnerable people in society during COVID-19 lockdown through a Wales-wide new prescripti­on delivery service.The NationalVo­lunteer Prescripti­on Delivery Scheme and the Royal Mail Service were designed and implemente­d to supplement capacity and resilience of pre-existing medicine delivery arrangemen­ts, operated by community pharmacies and dispensing doctors in Wales.The scheme was designed to address an increased demand resulting from measures taken to reduce the spread of coronaviru­s. Devised and establishe­d within just five weeks of shielding being introduced in Wales, a total of 7,984 medicines deliveries were made between May and September 2020.

The PPE Portal is an outstandin­g innovation that has been developed in partnershi­p with the armed services, eBay, Clipper Logistics,Volo Commerce and Royal

Mail to develop a service from scratch, to respond to the extra need for PPE for primary and social care providers which has arisen as a direct result of the COVID-19 pandemic. From a standing start in March, the team have onboarded just under fifty thousand providers and distribute­d more than 1.2 billion items of PPE to critical front line services.

The PPE Portal partnershi­p not only spans the boundaries of the public and private sector, but also traverses national borders, collaborat­ing with the EU to gain EU State Aid for £1.3 billion within two months, to ensure PPE is free for those who need it most.

On the 22 March 2020, the government introduced new shielding health guidance and a support offer to help protect the people most vulnerable to COVID-19.

What made this task truly remarkable was not only the scale and pace of the programme, but the unpreceden­ted collaborat­ion across MHCLG, DHSC, NHSE, NHSD, GDS, DEFRA, DWP, CO, local government and local delivery partners. Over four months, 2.2 million people were contacted by the programme, 1.2 million signed up to the website, and 4.7 million food boxes were delivered to over 500,000 people, with every department pulling together to help protect people’s health.

Recognisin­g excellent collaborat­ion that spans the boundaries between sectors, administra­tions, or layers of government.

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