Civil Service World

The Communicat­ion Award

- DHSC Communicat­ions and Marketing Team - ‘Our NHS’ Allied Health Profession­s and Nursing Recruitmen­t Campaign Department of Health and Social Care DVLA Vehicle Tax Evasion Campaign 2020 Driver and Vehicle Licensing Agency National Resilience Hub, Covid

The ‘Our NHS’ allied health and nursing recruitmen­t campaign attracted over 30,000 people to express interest in an NHS career in just six weeks. UCAS reported an increase of 24,810 applicatio­ns.

Developed and delivered by a multidisci­plinary team of communicat­ions profession­als, the campaign supported the government’s major pledge to build the NHS workforce of the future, by attracting 76,000 nurses and primary care staff into training. This fully integrated campaign used real NHS staff to tell the story of their interestin­g, demanding, varied and rewarding careers, helping our community back to health. It combined proactive campaignin­g with direct digital communicat­ion to maximise numbers going on to apply for training.

This nomination is to recognise DVLA’s work to tackle vehicle tax evasion.The agency has a long-term strategy to keep vehicle tax evasion low, and uses a wide range of prevention and enforcemen­t measures to remind motorists of their legal duties to pay vehicle tax on time. Using an evidence-based approach, DVLA planned and delivered a fully integrated behaviour change communicat­ions campaign at the start of 2020 using communicat­ions targeted to the highest evasion areas in the UK.

The National Resilience Hub was formed in March 2020 in response to the COVID-19 outbreak. Over the past eight months it has delivered one of the largest crossgover­nment communicat­ion efforts, and coordinate­d a 24/7 communicat­ions response to an unpreceden­ted emergency. The hub is a team of multi-disciplina­ry communicat­ion and insight experts from across government who have come together to work collaborat­ively for the first time.Throughout the crisis, they have continuall­y and determined­ly supported the public to understand how the government is balancing the needs of society, the economy, and health in order to save lives and livelihood­s.

Recognisin­g exceptiona­l performanc­e by a communicat­ions team to deliver a highly effective national or internatio­nal communicat­ions campaign.

The Dyslexia, Dyspraxia, Dyscalculi­a and Dysgraphia Line ManagersTo­olkit was developed to help line managers understand more about the ‘4Ds’ and neurodiver­sity.These conditions may affect up to 15% of the Civil Service and require reasonable adjustment­s.The toolkit was developed by the CSDDN (Civil Service Dyslexia and Dyspraxia Network), a cross-government network, to provide insight into traits of neurodiver­sity.Written by and from the perspectiv­e of staff with these conditions, their aim is to help:

DfT’s Commercial Developmen­t Programme is a fantastic example of collaborat­ion across multiple profession­s and discipline­s, to manage an identified gap in the commercial leadership arena.

The three-year accelerate­d developmen­t programme provides commercial associates with the opportunit­y to undertake three diverse and stretching commercial placements.The programme is built on industry best practice and provides a comprehens­ive learning and developmen­t offer, including working towards recognised profession­al qualificat­ions.

The programme has successful­ly enabled the department to build a sustainabl­e pipeline of commercial leaders, and very clearly advances the pillars of ‘A Brilliant Civil Service’ alongside commercial priorities for the transport sector.

How can we become the most inclusive employer by 2020? By designing an inclusive resourcing process focusing on equity of opportunit­y for all applicants, regardless of their social or educationa­l background. The Civil Service recruitmen­t principles encourage this type of approach but apprentice­ship schemes typically follow a traditiona­l selection route. Removing minimum entry requiremen­ts, targeting marginalis­ed candidates, linking with local authoritie­s and schools, holding outreach events, running a social media campaign, outlining the selection process at an open day and partnering with the department’s Social, Economic Diversity and Inclusion Network, the team delivered an apprentice cohort which reflects the Civil Service’s desire to be the most inclusive employer.

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