The Digital, Data & Technology Award
Recognising excellence in the application of digital technologies or data to solve a problem or make things better for users and celebrating people whose commitment to data-driven and technological improvements reach measurable outcomes.
Through a number of collaborative and innovative workstreams, officials have been able to develop and deliver the EdTech programme, supporting connectivity, inschool infrastructure, cloud services and digital resources, generating unparalleled financial economies of scale and supporting key areas such as the Curriculum for Wales, online safety and cyber resilience.The Hwb EdTech programme is widely regarded as the Welsh Government’s most successful digital transformation programme. It is regularly referenced by other government administrations who are keen to establish similar programmes of work and hailed as ‘world-class’ by tech giants including Microsoft, Google and Adobe.
The Get your State Pension (GySP) digital service has transformed the way citizens claim their state pension. Developed in 2018, within two years it has progressed from being a mainly form-based service to become the first benefit which can award and pay the customer without any agent intervention, in a process called Citizen Straight Through Processing (CSTP). In 2018, 25% of customers invited to claim their state pension did so online.Today, that figure is 75%. Over 60% of customers are now paid using CSTP.Through collaborative working across departmental boundaries, the customer experience has been transformed in a positive way.
Launched in August 2020, the Scottish Government Design System will make building websites and digital services quicker, cheaper and more accessible.The Design System enables common digital problems to be solved once for Scotland and shared for re-use across public sector teams, breaking down organisational boundaries and creating new professional communities focused on delivering high-quality digital services for citizens.The system shares a collection of ready-made web components created by a multi-disciplinary team, ensuring they meet best-practice standards for technical build, design, user experience, accessibility, usability and performance.