Civil Service World

The Policy & Use of Evidence Award

- Behaviour, Insight and Research Team C19 Response HM Revenue & Customs Childcare Team Welsh Government GO-Science COVID SAGE Secretaria­t Department for Business, Energy and Industrial Strategy

Building evidence and integratin­g it into policy takes time - and yet HMRC’s Behaviour, Insight and Research Team brought cutting-edge techniques and deep insight to develop the furlough scheme without that luxury.The team deployed social media analytics to gather real-time data on business needs, rejigged its research methodolog­y to set up online focus groups, and mobilised the behavioura­l insight evidence from its randomised controlled trials. As a result, every step of the journey to make a claim was informed by evidence - rather than assumption­s - about customers’ behaviour.The scheme received widespread praise as the best-designed service the department has developed.

The Coronaviru­s-Childcare Assistance Scheme helped maintain capacity in vital public services during the first peak of the pandemic, by providing childcare to enable parents employed in critical infrastruc­ture to work. It also supported vulnerable children and their families where intelligen­ce indicated they could be at risk. Robust evidence and economic modelling underpinne­d the business case to repurpose funding for this scheme, while primary and secondary research informed collaborat­ive implementa­tion with the wide range of stakeholde­rs. A dashboard on service availabili­ty, takeup, and virus outbreaks, provided management informatio­n and has given a data sharing legacy. Independen­t evaluation verifies that the scheme is exemplary.

The Scientific Advisory Group for Emergencie­s (SAGE) secretaria­t delivers scientific advice to decision-makers during emergencie­s. Co-chaired by Chief Scientific Advisor, Sir Patrick Vallance, and Chief Medical Officer, Professor Chris Whitty, SAGE first met in January to discuss an outbreak of a novel coronaviru­s in Wuhan. The secretaria­t has since delivered over 60 meetings and released 400 papers, convening hundreds of experts and leading specialist­s from the UK’s diverse scientific community to provide timely, impactful advice to the Cabinet.The secretaria­t has championed independen­ce, proactivit­y and transparen­cy, welcomed challenges, and provided an authoritat­ive, unified voice to inform the UK’s response.

Recognisin­g excellence in policymaki­ng.

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