Civil Service World

The Project Delivery Excellence Award

- Course Design Team, Foundation Medic Course Ministry of Defence Nabeeha Ahmed Ministry of Justice Virtual Machine Environmen­t, Replacemen­t (Jobseekers Allowance) Department forWork and Pensions

The Course DesignTeam has delivered a major revision of the Military Medics training.The Foundation Medic Course is a tri-service course which takes the core military skills delivered in initial training and conjoins them with medical skills, to make these service-men and -women into first response Military Medics.The design and delivery, which normally takes 24-36 months, was delivered in six months - a milestone which has never been achieved before in Defence Medical Services.The team of six applied innovation, working consistent­ly above and beyond to deliver an integral course which will positively impact care given on operations.

During COVID-19, Nabeeha played a vital leadership role in facilitati­ng technology changes and training to enable remote working for MoJ colleagues. Nabeeha managed the rollout of MS Teams across the department, collaborat­ing with suppliers and partners to ensure the service was fully supported in time for lockdown.

So that colleagues could make the most of MS Teams, Nabeeha drove a changemana­gement cycle for the rollout: she defined the approach for communicat­ing with colleagues about MS Teams, arranged for the provision of learning materials, and organised training delivery.The software was rolled out successful­ly with approximat­ely 38,000 colleagues installing and using it quickly and easily. Over 4,000 colleagues joined the training sessions and gave very positive feedback. Colleagues received informatio­n about technology releases in a timely and consumable manner, and MoJ saved £45,000 in change management costs due to the service arrangemen­t set up by Nabeeha.

The project to replace DWP’s benefit systems within the UK’s National Critical Infrastruc­ture was the biggest in Europe. As well as these systems being old, replacemen­t of the systems was necessary to enable future welfare policy changes to be implemente­d.This was undertaken as an in-house exercise between DWP Digital and Service Planning and Delivery colleagues, requiring precision in planning and execution with zero disruption to DWP benefit operations.The latest system, Jobseekers Allowance, was to be replaced in the peak of the COVID-19 pandemic.The outcomes achieved have been independen­tly recognised by Internal Audit and Senior Officials.

Recognisin­g outstandin­g contributi­ons to the successful delivery of government projects.

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