Asecurity fix for the latest Windows 10 Feature update – called the April 2018 Update (version 1803) - is crashing computers, leaving them stuck on black screens.
The problem began when Microsoft released its monthly batch of fixes on 8 May - these are the ‘Patch Tuesday’ updates that arrive on the second Tuesday of every month.
Microsoft said the update, numbered KB4103721, fixed a problem with the April 2018 Update that caused “some devices to stop responding or working when using applications, such as Cortana or Chrome”.
But users on Microsoft’s Community forum ( www. snipca.com/27850) complained that it prevented their PCS from starting, showing just a black screen and nothing else.
Microsoft has yet to comment on the problem, but it appears to be caused by corrupted files. You can fix it by going to Safe Mode and restoring back to the point before the update was installed. This should work until Microsoft issues a fix.
The black-screen glitch was followed a few days later by Microsoft admitting in a statement ( www.snipca.com/ 27849) that an “incompatibility” problem is causing computers with Intel 600p Series and Pro 6000p Series SSDS to crash, then show a UEFI screen after restarting.
Standing for Unified Extensible Firmware Interface, UEFI is ‘low-level’ software contained on a motherboard processor that launches before you open Windows. Like the older, less sophisticated BIOS, it lets you change how your computer runs – for example, making it boot from a different drive.
Microsoft said it’s working with Intel and computer manufacturers to prevent devices with the affected SSDS from installing the April 2018 Update. It recommended that users encountering problems should follow its instructions to reinstall the previous version of Windows
10 (Fall Creators Update, version 1709): www.snipca. com/27851.
The company added it’s working on a “resolution” to allow the update to run on these computers “in the near future”.