Computer Active (UK) - - Contents -

Asecurity fix for the lat­est Win­dows 10 Fea­ture up­date – called the April 2018 Up­date (ver­sion 1803) - is crash­ing com­put­ers, leav­ing them stuck on black screens.

The prob­lem be­gan when Mi­crosoft re­leased its monthly batch of fixes on 8 May - these are the ‘Patch Tues­day’ up­dates that ar­rive on the sec­ond Tues­day of ev­ery month.

Mi­crosoft said the up­date, num­bered KB4103721, fixed a prob­lem with the April 2018 Up­date that caused “some de­vices to stop re­spond­ing or work­ing when us­ing ap­pli­ca­tions, such as Cor­tana or Chrome”.

But users on Mi­crosoft’s Com­mu­nity fo­rum ( www. com­plained that it pre­vented their PCS from start­ing, show­ing just a black screen and noth­ing else.

Mi­crosoft has yet to com­ment on the prob­lem, but it ap­pears to be caused by cor­rupted files. You can fix it by go­ing to Safe Mode and restor­ing back to the point be­fore the up­date was in­stalled. This should work un­til Mi­crosoft is­sues a fix.

SSD ‘in­com­pat­i­bil­ity’

The black-screen glitch was fol­lowed a few days later by Mi­crosoft ad­mit­ting in a state­ment ( 27849) that an “in­com­pat­i­bil­ity” prob­lem is caus­ing com­put­ers with In­tel 600p Se­ries and Pro 6000p Se­ries SSDS to crash, then show a UEFI screen af­ter restart­ing.

Stand­ing for Uni­fied Ex­ten­si­ble Firmware In­ter­face, UEFI is ‘low-level’ soft­ware con­tained on a mother­board pro­ces­sor that launches be­fore you open Win­dows. Like the older, less so­phis­ti­cated BIOS, it lets you change how your com­puter runs – for ex­am­ple, mak­ing it boot from a dif­fer­ent drive.

Mi­crosoft said it’s work­ing with In­tel and com­puter man­u­fac­tur­ers to pre­vent de­vices with the af­fected SSDS from in­stalling the April 2018 Up­date. It recommended that users en­coun­ter­ing prob­lems should fol­low its in­struc­tions to reinstall the pre­vi­ous ver­sion of Win­dows

10 (Fall Creators Up­date, ver­sion 1709): www.snipca. com/27851.

The com­pany added it’s work­ing on a “res­o­lu­tion” to al­low the up­date to run on these com­put­ers “in the near fu­ture”.

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