Why can’t I find my Amazon Prime Video downloads?
QI’ve made good use of Amazon and Amazon Prime over the various lockdowns. Now that our situation seems to be easing and we might even be allowed to go on holiday, I’d like to download Prime videos in the Windows app to watch offline. I can indeed use the app in Windows 10 and download films, but how do I watch them later? I can’t open the app without a Wi-fi connection, so what’s the point of the download? Even with the app open I can’t find where the downloads are to be found. Youtube helpfully says to go to the Prime Video downloads folder, but I have not been able to locate this. Can you help please? Brian Ward
AWe don’t know what the problem is here. We’ve installed and used the Amazon Prime app on multiple Windows 10 computers without ever experiencing what you describe. You didn’t say if the app displays an error message when it fails to launch? If so, we’d suggest contacting Amazon directly to ask if it’s able to interpret the alert: it might be a bug that affects only a few users.
But we’re also confused about why you’d need to go looking for the Prime Videos download folder? It won’t exist until you’ve downloaded some videos, and any files that might be in there will be encrypted and of no use to you because they can be played only in the Prime Video app.
Instead, you need to click the Downloads tab (see screenshot above). If you can’t see this then it’s even more strange, because it’s an integral part of the app that’s displayed whether or not there are downloads to be viewed.
Feel free to get back in touch with more details but, in the meantime, the only thing we can suggest is uninstalling the app and reinstalling it afresh – because perhaps something went wrong during the initial download and installation.
To do this, click the Start button, Settings, then Apps followed by ‘Apps & features’. Next, find ‘Amazon Prime Video for Windows’ in the list, click to select it then click Uninstall twice (see screenshot above). With that done, open the Microsoft Store to download it anew (or visit www.snipca.com/40032 and click the Get button).