Refurbished and remanufactured?
QI’m thinking of buying a second-hand Apple ipad to save some money. A friend told me Apple sometimes sells old products directly, though I couldn’t find any on its website. I then went on Google and found lots of companies offering products described as either refurbished or remanufactured. It’s not clear to me what the difference is. Do you know? Also, does Apple actually sell second-hand stuff to customers, or is my friend deluded? Tim Francis
AThese terms can be a bit fluid. One company’s remanufacturing process can be another’s refurbishment standard.
Broadly, though, a refurbished product will be one that has, for whatever reason, been returned by a customer. The company involved tests such goods for damage, grades them for physical appearance and then gives them a metaphorical spit and polish before selling them on to new customers, at a lower price.
When sold by a retailer or legitimate trader, they’re covered by the Consumer Rights Act (CRA) – just like a new product – though the seller must inform you of any known problems or wear and tear.
Traditionally, remanufacturing is a little different. Rather than buffing up a returned product, the remanufacturing process typically involves the replacement of one or more parts to create a product that is to all intents and purposes new – meaning the customer would not realise it was remanufactured if not told.
Remanufacturered products are also subject to the CRA. They might be a bit cheaper than a fully new product, or they might be marketed purely on their environmental benefits.
Now let’s consider Apple. Your friend isn’t deluded, as the company does sell what it calls refurbished products. However, Apple’s ‘refurbished’ is completed to such a high standard that products look as good as new – replete with new batteries, outer shells and boxes. So, really, some might consider Apple’s ‘refurbished’ to be as good as remanufactured.
Compared to new pricing, discounts on Apple’s refurbished products range from about 15 to 20 per cent.
You’ll find a full list of what’s available at www.snipca.com/45400.