Support in a storm
I read your recent test of security software with interest (Shopper 366). But one of the things yours and the other magazines never go into in these reviews is the vendor’s technical support.
I used Kaspersky for years and then gave up as, at the time, it had so many issues keeping it going that it was practically a constant hobby that I didn’t want.
I then moved back to Norton, where years later I still am, but its technical support isn’t much better, although it does have reasonably good forums, which sort of compensate.
So I think in such reviews you need to look at the whole package, and that might put a different angle on it.
Also, even if your PC does get compromised, the compensation (for example, Norton gives you your money back!) is also poor. Just a thought. David
They’re all good points, and highlight features that are difficult for us to test during the review process. This kind of product testing requires real situations. Would it be useful, in future, if we were to put out a reader survey getting feedback of this kind, which we could then integrate into the review? Write in and let us know if this would be helpful and any other information you’d like us to cover.