LIVE BY THE LIST

“Prioritise, prioritise, prioritise,” says Coulling. “I write a list for everything in my clients’ lives (and mine), so I don’t just have a general list, but one per person. I also have a “pending” file in my inbox where I put less urgent matters, and make sure they’re cleared every Friday.” She also sets recurrent reminders on her phone calendar three weeks in advance, for things like organising visas. Snape goes one step further: “I review my to-do list every hour.” That sounds like a lot of Post-its.

“Ralph doesn’t eat carbs on Tuesdays, so just a steak for him”