Britain’s Best Bike Mechanic
Earlier this year we asked for your help to find Britain’s Best Bike Mechanic. After we tallied the nominations, the three finalists did battle for the coveted title
Some say the high street is dead. Tell that to the bike shop mechanics. While the places they work mightn’t be selling bikes like they once were thanks to competition from cyberspace, anyone buying a bike from Wiggle or the like can quickly find they need the services of a spannerman or spanner woman.
They are the often-referred-to ‘beating heart of the local bike shop’
— or, as we like to say these days IBD (independent bike dealer). Multitaskers who are playing a significant role in doing for the industry exactly what they’ll do for your bike if you ask them nicely — keep it ticking over.
There are a lot of good road bike mechanics in Britain, but the best? That’d be Scott Jones. He works at the Mickey Cranks shop in Oxfordshire. He was nominated by dozens of very happy customers for our Britain’s Best Bike Mechanic competition and, having got through to the finals stage, went up against two other road mechanics in a timed and judged contest. His steady hand and a cool nerve impressed the judges, and he emerged as the sharpest tool in the box.
“I am absolutely chuffed to bits,” he said after being given his winner’s award. “I didn’t want to get my hopes up as I didn’t want to get disappointed — I just went out there, did what I do best essentially, tried as hard as I could.”
Having grown up “taking stuff apart, putting it back together” Jones eventually found himself a job at Williams Cycles in Cheltenham, and found his vocation in the workshop, before ultimately moving to Mickey Cranks four years ago.
“It’s kind of a hobby turned into a living. I don’t know what I’d be doing if
“For a local bike shop the workshop and the mechanic are massively important”
I wasn’t doing this,” he says. “It’s being around bikes. If you like bikes and you’re around bikes, that’s it. At the end of every job you get good job satisfaction.”
Wheelbuilding, which Jones describes as a lost art, is his favourite task, he says: “You’re building something from scratch... it’s cool; sit down, put some music on, zone out.”
The old image of the mechanic — a grimy figure in dirty overalls presiding over a chaotic backroom — is almost forgotten in today’s modern IBD, where the workshop is often out front as an extension of the shop floor. Mickey Cranks’s own workshop is the perfect example — everything in its right place and surfaces clean enough to eat your dinner off. And bringing it out front increases customer contact with the mechanic and reinforces that ‘heart of the shop’ status.
“I think for a local bike shop the workshop and the mechanic are massively important,” says Jones. “I was always taught that if you change shop, you could potentially be taking customers with you, because you end up building relationships with those customers.”
Calvin Jones (no relation), head of education at Park Tool and one of the competition judges, adds: “You went in the back room in 1972, and it was the same discussions,” he says, referring to his early years as a bike mechanic. “Now all of a sudden it’s out of the back room. That’s always been going on — the heart of the bike shop is the service department.”
Scott Jones says: “It’s great when customers come in and they want to get into it, and they’re really interested... when people pick up a bike you’ve worked on and they’re just like, ‘Ah yeah, this is brilliant.’ I love the customer service.”
Of his namesake’s finals performance, Calvin Jones says: “He was done and you can see that relaxed look... he was confident, and steady.”
Fellow judge Mark Ingham of British Cycling points out: “His wheelbuilding skills were very good… his gearshifting was good, he seemed to have a methodical way of going about the process, the whole package was good.”
And Jones’s customers love him. That’s easy to see from the number that voted him into our finals.
The high street’s dead? Long live the high street!
“With a steady hand and cool nerve, Jones was the sharpest tool in the box”