HMV to hon­our gift vouch­ers so long as stores trade

Cynon Valley - - NEWS -

GIFT vouch­ers for HMV will be hon­oured so long as stores con­tinue to trade, ad­min­is­tra­tors have said.

The re­tailer ap­pointed KPMG fol­low­ing a tough Christ­mas – HMV’s sec­ond col­lapse into ad­min­is­tra­tion this decade.

Back in 2013, ad­min­is­tra­tors faced an an­gry back­lash af­ter cus­tomers found their vouch­ers and gift cards be­came worth­less overnight.

It is un­usual for ad­min­is­tra­tors to hon­our gift vouch­ers and they do not nor­mally give re­funds for them ei­ther. But af­ter protests, then ad­min­is­tra­tors Deloitte said gift cards would be hon­oured.

Will Wright, from KPMG, said: “Over the com­ing weeks, we will en­deav­our to con­tinue to op­er­ate all stores as a go­ing con­cern while we as­sess op­tions for the busi­ness, in­clud­ing a pos­si­ble sale.

“Cus­tomers with gift cards are ad­vised that the cards will be hon­oured as usual, while the busi­ness con­tin­ues to trade.” Speak­ing be­fore the ap­point­ment of ad­min­is­tra­tors, Alex Neill from Which?, said: “If you have re­cently bought any­thing from HMV, you may not be able to claim a re­fund or ex­change the item if the com­pany ceases trad­ing.

“If you have gift vouch­ers, you should try to spend th­ese in-store as soon as pos­si­ble.

“If you are plan­ning to shop in HMV and in­tend to buy some­thing worth more than £100, make sure you use a credit card as you’ll be able to make a claim against your credit card com­pany un­der Sec­tion 75 of the Con­sumer Credit Act if any­thing goes wrong.”

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