Car rental brings pain in Spain

they will be liable for when booking. They should complain to them if they are then charged for anything not included in the original price.”

Recently industry regulator the Competition and Markets Authority (CMA) has taken steps, securing an agreement with main providers such as Avis Budget and Enterprise Renta-Car to improve their operations.

But the CMA warns: “When you drive a rental car abroad, UK law no longer applies. There is a separate contract governing the actual rental, usually in the law of that country.”

Given Charlie’s circumstances we asked Rentalcars to review his case on behalf of its partner firm. It has now persuaded Firefly to refund him the local insurance and returned the cost of its full protection cover.

He said: “I’m so pleased Crusader helped them see what happened.”