Why going private is a sound option

Pharmacy dispenser Sue Taylor struggled to hear her customers on the phone – until a trip to Amplifon changed her life

AS a pharmacy dispenser Sue Taylor struggled to hear what the caller was saying at the other end of the line when she was at work.

She explains: “Part of my job is to take down people’s prescriptions on the phone, which obviously I’ve got to get right. I would do everything to avoid answering the phone. It was getting ridiculous.”

Sue was having problems hearing what her husband and daughter were saying at home too.

She says: “I’d often ask them to repeat themselves. I’d always have the TV turned up loud too.”

But Sue was still in her fifties and found it difficult to believe she was suffering from hearing loss.

She adds: “I’d always thought that it was something that affected older people.”

After seeing her GP Sue was referred for an NHS hearing test through her local hospital.

Sue was given hearing aids but recalls that the test wasn’t very thorough.

And even with her NHS aids she still found it difficult to hear well when she was on the phone at work.

Then her daughter Kelly suggested she see an audiologist through Amplifon. The audiologist gave Sue a free in-depth hearing test using pioneering technology to pinpoint exactly what she needed.

She recalls: “The hospital test was very basic. They didn’t do half the things that my audiologist did at Amplifon, who had much more time to go through everything.”

Amplifon offered Sue a trial for new hearing aids with no obligation to buy so she could try them at home.

Her audiologist also adjusted her hearing aids so that she can now talk on the phone at work more easily.

She’s even able to connect her hearing aids to her mobile phone, making chatting to family and friends much easier.

Now Sue, 61, can properly enjoy going out to restaurants, the theatre and concerts with her husband David.

Sue says: “We don’t need the TV up so loud now because I can stream it straight to my hearing aids.”

She urges anyone who thinks they might have a hearing problem to seek help from Amplifon: “I just wish I’d seen them years ago.”