30m to get phone chaos payouts
MORE than 30 million phone users will receive compensation from provider O2 after a data blackout, it was announced yesterday.
The company confirmed its 3G and 4G networks were now back to normal after widespread fury at problems that lasted throughout Thursday.
Contract customers are being offered two days’ free credit and pay-as-you-go users will have credits boosted by
10 per cent.
The problems were caused by a software malfunction with supplier Ericsson. Some customers were not able to send or receive text messages.
Users were unable to contact each other on messaging services such as WhatsApp and access social media.
Alex Neill, of consumer group Which?, said: “It’s right that O2 compensates its customers for the frustrating network failure suffered by millions of customers. Anyone who suffered out of pocket expenses should make a claim to their mobile provider.”
O2 has 25 million users and also provides services for the Sky, Giffgaff and Lycamobile networks, which have another seven million users.
Services such as bus timetable information were also affected.
Ericsson UK boss Marielle Lindgren said the “faulty software” that had caused the issues was being decommissioned. A spokeswoman added: “We’re very sorry. We understand how important it is to stay connected.”
O2 UK chief executive Mark Evans said: “We fully appreciate it’s been a poor experience and we are really sorry.”
The data blackout affected millions