30m to get phone chaos pay­outs

Daily Express - - News - By Michael Knowles

MORE than 30 mil­lion phone users will re­ceive com­pen­sa­tion from provider O2 af­ter a data black­out, it was an­nounced yesterday.

The com­pany con­firmed its 3G and 4G net­works were now back to nor­mal af­ter wide­spread fury at problems that lasted through­out Thurs­day.

Con­tract cus­tomers are be­ing of­fered two days’ free credit and pay-as-you-go users will have cred­its boosted by

10 per cent.


The problems were caused by a soft­ware mal­func­tion with sup­plier Eric­s­son. Some cus­tomers were not able to send or re­ceive text mes­sages.

Users were un­able to con­tact each other on mes­sag­ing ser­vices such as What­sApp and ac­cess so­cial me­dia.

Alex Neill, of con­sumer group Which?, said: “It’s right that O2 com­pen­sates its cus­tomers for the frus­trat­ing net­work fail­ure suf­fered by mil­lions of cus­tomers. Any­one who suf­fered out of pocket ex­penses should make a claim to their mo­bile provider.”

O2 has 25 mil­lion users and also pro­vides ser­vices for the Sky, Gif­f­gaff and Ly­camo­bile net­works, which have an­other seven mil­lion users.

Ser­vices such as bus timetable in­for­ma­tion were also af­fected.

Eric­s­son UK boss Marielle Lind­gren said the “faulty soft­ware” that had caused the is­sues was be­ing de­com­mis­sioned. A spokes­woman added: “We’re very sorry. We un­der­stand how im­por­tant it is to stay con­nected.”

O2 UK chief ex­ec­u­tive Mark Evans said: “We fully ap­pre­ci­ate it’s been a poor ex­pe­ri­ence and we are re­ally sorry.”

The data black­out af­fected mil­lions

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