Customers left all in a spin
A TALE of a wonky washer- drier and a not- so- good repairer came to a happy ending when the first solution the customers proposed was granted.
A little encouragement from Crusader helped homeowners Paul and Jacqueline Dandy get what they wanted after they turned engineering detectives and identified where the problems they still had lay.
All went to plan at first however. Once their Whirlpool machine stopped spinning, their Domestic & General insurance cover kicked in and an engineer did an inspection.
“He was truly competent, an ambassador for repair call- outs,” said Paul. New brushes were fitted and the engineer then ordered a new drum which a second repairer fitted.
But immediately after that visit the Dandys then spotted problems with the machine’s reinstallation. “We did not stand over the repairer. When he finished he just called out to say all was done. Only then we saw the machine’s level was too low, and the inset clips were damaged,” they explained.
“Because of that it was impossible to align the washer with the adjacent units. We don’t want anything more than our kitchen restored to what it was.”
But despite their sending in photos, the second engineer refuted their complaints and Whirlpool’s claims team advised the couple to get independent advice.
However after Crusader had another go on their behalf and Whirlpool confirmed it was investigating as quickly as possible, “within hours of your intervention another technician got in touch and further adjustments were made,” the relieved Dandys told us.